March 2024 by Andy Protheroe
For God's sake don't park on free 2 hour car park.(Large sign) Small sign underneath says don't leave car park (underhanded tactics) lots been fined there including myself. 30 minutes stay £70 fine. So wrong
February 2024 by Colin Farr
Very friendly and honest cashier, I gave her what I thought was just a £20 note but inside it was a £10 note which she quickly showed me , thank you very much for that
February 2024 by Amy Eastham
Came here to get some sheet wood cut to size. They appear to be one of the few, if not only, places that do it for non-trade. Straightforward process, great service and price was around half of any quote I got from an online service.
February 2024 by Mohammad Abid
Wouldn't even give 1 star that's how bad B&Q customer service is and there staff think they are body guards.I went to return some items from a kitchen i brought after the collection from my house was only 3/4 collected was told by the driver that i could return the rest in store, i rang customer service to ask if it was true and they said yes so i took the items to store and was told no that it could only be collected so i said i am not leaving the store till i get refund as not 1 but 2 people from B&Q have said i could and one of the employees quite chubby with glasses sed i will pick you up and chuck you out and i turned round and said i will like to see you try and he kept quiet after that giving all talk but no action, is that how B&Q treats the customers after taking their money i have spent nearly 8k in there just the past couple of months and more then 15k in the last 4 years but never again will i spend anymore money in there, once they get your cash they will just throw you to the side or in the words of the body gaurd will pick you up and throw you to the side.After sales is very poor and they won't give a toss about you after taking your money.Was also told i can't get a finace on a kitchen if i use a trade account which is a lie not only do employees lie in the store but they also lie on the phone so to me they are nothing but a bunch of liers.It also states on their website that items shipped by B&Q can be returned in store but thats also a lie they refuse to refund even one item that i could have gone and picked up from there store, liars at their best.Not only did they do a mistake by collecting only 3/4 of items when i told them to collect the whole kitchen but they won't rectify anything as they are clueless and do not care about there customers at all.Maddy agreed to keep some items but then all of a sudden she refused that aswell but what else can i expect from a bunch of liers.If you don't care about the after service then B&Q is for you but if you do stay well clear as this company is clueless in everything they do and are the masters of lieing.I do not get why they even have a tradepointshould be called give me your money point and do one.I will be taking this further and requested a call back from head office but most probably i am being lied to again.STAY WELL CLEAR!!!!!!! The whole company is a shamble if they can't even do what it states on thier own website.
December 2023 by Trevor Warren
Best bnq around, excellent staff, excellent service! A store the brand can be proud of
December 2023 by Hina Rafaqat
An item was collected from my home for a refund on Monday the 13th. It?s now the 23rd and I have still not had a refund nor a response from B&Q?s partner at Shipit appliances called Lauren. I?m not happy with this service at all. It took them over a month to even collect the item in the first instance. Will never use b&q again.
October 2023 by Alex Ish
I spent at B&Q shop £50 , when I get back to my car I received a parking ticket cause after B&Q shopping I ,like a driver of my car, left site for 10min.I've been on the car parking 1,5h. You saying," 2 hours free parking for customers " !!!It means you are lying and trying to make extra money on car parking. It's ridiculous
September 2023 by Neil S
Big store , lots of stock covering lots of departments from kitchen , building materials, gardening etc, two floors .At present discounted products , Free parking , Easy to locate, Helpful staff , Quick service at the checkout , self service available although I didn't use
September 2023 by Edd Hawkes
Found exactly what I needed. Staff were nice and friendly.
August 2023 by Val Pounds
Big, light and airy store. Ample parking, good one stop shop
August 2023 by Adrian Wilson
Got my work top and new sink for my kitchen started off clueless and left an expert. Ben was really helpful ensuring we got everything down to arranging for it to be cut. thanks guys keep up the good work
August 2023 by Stuart Price
Great store. Well staffed and staff are knowledgeable
August 2023 by Simon Vessey
Very helpful lady helped us buy a drill and box of bits
August 2023 by Victor Herbert
Big. Huge range of items. Clean. Safe. Helpful staff.
August 2023 by A R
Helpful staff. Has a good variety of DIY. However, tools are lacking and a bit disorganised. Suggest going to a tool review site and working out what you need first.
