March 2024 by Ed Badger
Note: The company has changed management and it would appear the business has gone down the pan. I've spent over £500 on a damaged floor and no one will return my calls to get it replaced.
March 2024 by Grace Jane
Paid a big deposit, took many many calls to book in the floor fitting then when it was fitted it was damaged. We have been unable to get through since to get a replacement or a refund :,( really sad that this company was clearly doing so well but has got into trouble. I hope it recovers soon and we can all get answers.
February 2024 by T D
Tailored came to measure our staircase for a runner. Told I would receive a quote in a couple of days. Have called 5-6 times over a four week period, every time promised I?ll get a call back or an email with the quote, nothing has appeared. Have wasted a month waiting and gone elsewhere.
February 2024 by Claire
We used Tailored flooring for a few jobs last year however when trying to place a recent order I have been unable to place an order and they hold a substantial deposit. Darren will not return calls or emails and the reps that answer the phone cannot give me any information, they only take messages. We need to place an order and cannot afford to loose so much money. I really hope we get some answers soon!
February 2024 by Abigail James
DO NOT USE. Was recommended Darren and Tailored Flooring by a well-known stair runner company to install a stair runner (as they had installed their runners previously). One of Darren's team, visited the site and quoted the job. They came the first day and laid some underlay, then the second day decided that the carpet runner was too complicated to fit and left and never came back. Some communication was had to try and find another fitter, but now he won't answer my emails or calls, hence why I'm leaving this review. I will be taking them to the Small Claims Court as they wanted payment upfront, and they have not completed!
January 2024 by anne whitcombe
Tailored Flooring really let us down & lied to us.They were contracted to prepare with plyboard & then lay wooden flooring we had bought (and the manager, Darren, had looked at and okayed). They left us in the lurch with Christmas approaching, using the excuse that our flooring was faulty. This was a blatant untruth, as 2 carpenters, 2 flooring specialist, & the general handyman who fitted it all said it was good quality solid wood flooring. They had started the job a day late and I think they probably had a more lucrative customer booked in so they dropped us. Awful to be treated that way.I enclose photos of the finished floor to show that there was nothing wrong with the flooring.
September 2023 by Paul Howard
Provided a quick and competitive quote to lay a herringbone patterned LVT floor, and were able to start work sooner than competitors. The floor was laid to an excellent standard by skilled tradesmen who clearly took pride in their work, came on time every day and left the flat tidy. The floor (Karndean Art Select range) looks fantastic. I would recommend both this product and Tailored Flooring unreservedly.
April 2023 by Annie-rose Redman
Tailored floorings team came up to London to fit some carpet for me throughout the house. Simon and the team were so friendly and did an amazing job. Will be using them again thank you guys! X
January 2023 by Claire O Neill
Just had our stairs and landing carpets replaced and we couldn't be happier with the service, from start to finish. Beautiful carpet, excellent costumer service and the craftsmanship on the fitting is flawless. Highly recommended.
December 2022 by Peter Avery
We have used Tailored Flooring on many occasions and have always been very pleased with their service. We most recently used them to install a new wood parquet floor which looks amazing.The team at Tailored Flooring were very courteous, always kept their work clean and tidy and ultimately produced a wonderful floor for us. Highly recommend.
May 2022 by Gary Stone
The team are very knowledgeable, professional and friendly. Darren was very patient whilst we chose the right flooring for our house. The skilled fitters were very polite, quick and efficient and left the house very clean and tidy after the installation . I would definitely use them again .?
May 2022 by Henry Williams
Tailored flooring have just fitted new sisal to my property and have done a fantastic job. I would highly recommend them for quality work. Well done
April 2022 by gm cotes
The fitting service was excellent, Darren came along and measured up very quick and efficient, then the fitting guys James&Reece fitted our Sisal very good job. Most helpful and professional, I would highly recommend this company, no complaints whatsoever.
January 2022 by Ingrid Patterson
Tailored Flooring offered a high quality, professional service. We were delighted with the fitting and end result of our bespoke stair runner and the carpet fitters were skilled and a pleasure to deal with. We have already recommended Tailored Flooring products and services to our neighbour?s and friends - thank you Darren and team!
December 2021 by Stacey Bramhall
Highly recommended. Great prompt service and very professional carpet fitters. Darren was very helpful and his team were very knowledgable, polite and tidy.
