February 2024 by David L Silvester
MYSELF AND MY NEIGHBOUR LIVE IN KINGSWOOD, OUR LOCAL JHOOTS WAS CLOSED. WE WERE OFFERED THIS ONE. OMG THE QUALITY OF SERVICE IS A MILLION MILES AWAY FROM THE KINGSWOOD BRANCH. PRESCRIPTIONS NOT COMPLETED CORRECT. BEING TOLD TO RING 111 TO GET AN EMERGENCY PRESCRIPTION (TOTAL RUBBISH).BEING TOLD THAT WE HAVE ENOUGH MEDICATION FOR THE MONTH WHEN I AM LOOKING ATBAN EMPTY BOX. BEING BASICALLY IGNORED!!!THIS IS THE WORST PHARMACY I'VE EVER USED.LEAVE A MESSAGE ON THEIR AND NEVER GET A CALL BACK.NEVER BEING TOLD WHEN THEY ARE GOING TO DELIVER.NEVER KNOWING IF THEY HAVE ATTEMPTED TO DELIVER.POOREST CUSTOMER SERVICE I HAVE EVER RECEIVED, SERIOUS STAFFFING ISSUES, SHORTAGES AND TRAINGING. BETTER COMMUNICATION BY THEM IS REQUIRED.....
January 2024 by William Smith
Can be busy at times
October 2023 by Will Bowen
Referred here by 111 for migraine issues as an emergency appointment - was told they can?t help me at all and I need to go to my registered GP, which could be excused, were it not for the absolutely shocking way in which I was spoken to. Made me feel like my issues were not important at all - just terrible
June 2023 by connie latimer
Totally disgusting service they were even caught in a lie today. We?ve had issues for over 6 months now because they keep lying and playing dumb until they end up getting caught out. This is for morphine and ivabridine which is heart medication with out it I?m bedbound and at one point we couldn?t get it for 2 weeks and was just told ?over half the population is on heart medication so it?s not a big deal? but they wouldn?t give the prescriptions so we could get it else where
June 2023 by Karen Dinham
Very nice staff. Polite and prompt service.
May 2023 by sandra Moore
This pharmacy is just not working. They need to address the issues that they are so badly lacking in. Having to continually ring them and being kept on hold for half an hour or longer every time is not acceptable. If they are too busy to answer the phone have a ring back system put in place, employ more staff, just be more customer focused! People ring this place because they are in need, not because they haven't got anything better to do. Get a grip.
March 2023 by Andy Welling
Never Got Stock in, always the Wholesalers fault.
February 2023 by Rosemary Slade
If I could give this zero, I would absolutely disgusting. I stopped using this pharmacy back in October, and all of a sudden they have come into my records at the surgery and altered my pharmacy of choice Back to them without my authorisation every time I go to my chemist to get my latest prescription I cannot get it because they have had it sent to them. I live in Kingswood and it is sent to St Anne?s even though the surgery has changed it back I have to wait for another prescription to be put through by the doctors. Myself, and my pharmacy has tried ringing they won?t answer the phone. Such poor service they should be shut down
February 2023 by Paul Hayward
Never seem to have the meds in that you need in so therefore have to wait a few days or go elsewhere
October 2022 by Phillip Smith
Don't even try phoning the st Anne's branch they don't answer. My elderly mother waited half an hour for someone to answer a call in the end she hung up so disappointed
October 2022 by Pete Adams
Have not answered their phone lately as they are doing covid jabs.Usually 100% good service here.
September 2022 by Ryan Peek
Chaos. Queues out of the door. Nothing in stock - ever. Records missing of customers. Missing records of prescriptions. Staff can't find things. Missing 'cards' so only one person can use the computer system at a time. Hopeless - DO NOT USE.
August 2022 by Tracey Smith
Totally disgusted with the level of service from this branch, I serious wonder how the hell they are still open. My neighbour has been out of his medication for three days now. He has been ringing daily & no answer. I?ve had to call head office so fingers crossed he will get a call back though I think it will be a miracle if they hear anything. I?ve worked in pharmacy & this place is a joke. If would recommend nobody uses this branch.
December 2021 by peter britton
I have always had a good experience at this pharmacy staff helpful & I don't know why people seem to give a Bad review but I have always had a good experience here.
September 2021 by Ashvin Padhiyar
Very good service and friendly staff. Getting precipitated medicine and also they help me to get medicine in time as well. Some of items are bit costlier.
