August 2023 by Rachel C
MacDonalds or Burger King or any burger fast food restaurant would be better. Had to wait 30 minutes after ordering to receive burger. When it came it was minute. With one tiny strand of onion, barely a slice of tomato and a bit if lettuce. Save your cash!
August 2023 by Kayla B
The food took a HORRENDOUS amount of time to come to the table, I felt as if I could not physically carry on if the food took any longer.I was absolutely starving. That was only the start. When the food finally arrived it was so dry I could feel it scraping down my throat and I couldn?t even soothe my aching oesophagus with the lukewarm water provided as the glasses were HALF the size of a shot glass. IT WAS UTTERLY RIDICULOUS . LOL jk it was absolutely lush and I definitely recommend the food doesnt take long and it is so yummy ?
July 2023 by Astronaut
POSITIVES: Good location in Bristol's main shopping mall. Clean inside and out. Welcomed and shown to table, and the waiter brought the menu and explained that we could order via the App or walk up to the counter. The burgers were good quality and well cooked and prepped. NEGATIVES: We used the App to order, it took a few minutes to set up an account and verify via email and then start looking through the menus. But we were thinking that's so much like ordering a takeaway, isnt the whole point of coming to a restaurant to have a personal contact and a waiter who is part of the experience. Not in gbk. One of the chips options on the menu wasn't available. My friend and I ordered our food separately on our apps. My friend's drink arrived a couple of minutes later. Mine didn't. There didn't seem to be a cohesion that they had 2 orders for the same table number. Then 10 mins later my friend's burger and fries arrived. I asked for my drink. My drink was served, and a few minutes later my burger. My friend was already part way through hers. My fries were warm, not hot. There was no sign of our onion rings side dish, but that did arrive a few minutes later. Fries don't come with burger, so a burger, fries, side, and a coke will cost £25. SUMMARY: Didn't like the App experience inside a restaurant and didn't want the alternative of walking up to the counter to order; if its a restaurant please serve us. We didn't add a tip because we barely received any service except the waiter (who was polite and helpful enough) bringing the food at different times. Food was good but not exceptional, I prefered Honest Burger and there are plenty of other burger alternatives for next time. So, medium marks for OK but we won't bother returning.
July 2023 by Martha Beatríz S
My husband and I had a delicious hamburger and onion rings. Maybe it's a little pricey but it really worths it. Highly recommended!
February 2023 by JacalettoTRIP
We waited nearly an hour for the food with no apology or acknowledgement from the wait staff. Almost all tables were sat waiting for similar amounts of time and the wait staff hid by the kitchen avoiding us. By the time the food finally was delivered it was okay. The well done burger was a little burnt but the food was fine overall, if not a little overpriced. Albeit we went on a Friday night, the restaurant was empty (6-7 tables at best) and yet the delivery orders were still given priority. That paired with the hour wait and complete disregard from the wait staff; I would not recommend.
February 2023 by stephanielI870JM
Me and my friends ate here after a rock paper scissors match decided what restaurant we would go to. The staff were really lovely, the man who served us made me feel comfortable and he helped us with anything we needed. Also, Joe an employee here cooks a really good burger, the food was pretty good and we all enjoyed our meal here :)
February 2023 by Joanne Martin
First time at GBK, very welcoming and cozy atmosphere. Good value for money and very tasty :) Will definitely recommend
February 2023 by familysnevets
Thank you to the wonderful black man with the fab snake earring (sorry, didn?t get your name!) for being a fab waiter! And also the food was lovely.
January 2023 by Maria N
Could not fault a thing, which is a rarity nowadays. Delicious food, great service, clean environment and good value for money. Highly recommend
January 2023 by girspiritbanel
Me and my spouse ordered food in and found it delicious, definitely on the top end of burgers you can order.
December 2022 by elisecP3744EP
Massively gone downhill. ?Bottomless fizz? drinks were very flat and warm and not at all worth the money. Seemed to be no option to get a refill. Waited a while to get food and drinks, and poor people next to us ordered a while before and got theirs much after us. They put our order down at the table next to us, the people started eating the chips before they realised it was wrong and the waiter then just moved our meals over to our table without giving us new chips. Sticky cutlery, avoided using! Used to be such a lovely restaurant but now won?t be coming back!
November 2022 by mrsm8015
This was the nicest food my husband and I tasted in a very long time, very tasty. The staff were great and worked incredibly hard to get meals accurate. A big shout out to Will who was very friendly and kept checking in if everything was ok with our food. Thank you all for making our visit a memorable one for all the right reasons. See you again soon!
November 2022 by chrisbX7015J
We went there today, Sunday, for a quick meal at 1pm before shopping. They like you to order using a link from a QR code. It wasn?t working on either of our phones that are on different networks. We ordered at the counter only to be told they were out of fries (yes fries!!) and onion rings. They were also nearly out of chicken!! No mention of this when we were shown to the table. We then ordered 2 simple burgers and sweet potato fries. These took 50min to arrive even though we asked twice to hurry them up. I don?t mind if the kitchen is busy but we really should have been told there was going to be a long wait for what is essentially fast food. Lots of tables were waiting for ages. 1 persons burger on another table came a full 20min after their friends burger. Lots of staff waiting around at 1 point as nothing was coming out of the kitchen to be served. The burgers finally came, they were average and 1 was semi raw (very very pink 3/4 of the way through). We ate them in 5 min and left. We should have gone to one of the many other burger options in the area and won?t be back. Scroll down and look on Google reviews, it looks like this has happened a few times before.
October 2022 by chelseapeter25
We came here after watching a show and it was a brilliant experience. The service was friendly and the food was amazing. My partner?s chicken burger was the biggest we?ve both ever seen, and my food was delicious as well. Highly recommend the option of ?going naked? - the amount of salad and coleslaw that comes definitely outranks having a bun! Such a great atmosphere - highly recommend.
September 2022 by Binoculardj
Went here yesterday before a gig, for the money id just go and get two large McDonalds meals over coming back here, you'd still have change. Ordered a burger with blue cheese sauce - i think the burger was just waved at the sauce. This place could do with learning a thing or two about what real burgers by watching some episodes of Diners Drive-ins & Dives.
