January 2024 by T H
Came in this evening to exchange an engagement ring with my partner for a smaller size.When I explained the situation that we would like to exchange the item for a different size it was met with a long silence as if we were inconveniencing the supervisor.The supervisor went on to ask a few details and really put emphasis on the fact that we had already changed the first ring for another size prior to our visit this evening, and how wrong we were.She also stated clearly so my partner could hear exactly how much the ring cost, the fact that I had received a 20% discount (mentioned twice) and the fact that the ring was definitely under £1,500.00. I found this extremely rude and unprofessional and very inconsiderate.This was a special purchase for the one I love and have asked to marry me. Such a shame to be served by this person.Won?t be shopping here again.
January 2024 by Ian Formula One Oracle
I didn't visit the store but phoned about a product I ended up buying. I spoke with Leah who was more than helpful and professional. Thankyou Leah for your kindness and patience.
December 2023 by Sian Farquhar-Rowlands
Brilliant service. Popped in today with an issue with an item bought online and the team were fantastic. I was looked after by a young gentleman who was very polite, professional and helped me. Within minutes I was heading home with my issues resolved and very happy. Thank you. Great customer service and satisfied with my lovely bangle.
December 2023 by Ashley Moore
Friendly staff clean shop and no waiting
December 2023 by Amelia Walters
Online Customer service was really helpful! Quick replies. In store Customer service was exactly the same! Rex was very helpful and polite.Cribbs causeway Bristol.
December 2023 by Katie Barnfield
My engagement ring got chipped so went back to find out how much it would cost. Was spoken to immediately and helped as much as possible with my enquiry. Beautiful shop and jewellery
November 2023 by Kirstin Sweeney
Friendly and very helpful staff
November 2023 by Mark Murray
Nice shop, good sale on , sfaff very helpful and very friendly.
October 2023 by Julian Dent
Excellent help and service from all involved, especially Leah, who was instrumental in choosing Hazel's wedding ring.Thank you all for your help.
October 2023 by Anastasios Danezis
Not specific to this store, but if you see a huge discount on an item think twice before you purchase. I didn?t do so and ending up chasing them for days just to tell that the item was not in stock. The item is still listed as in stock at the moment, just to drive traffic to their website I suppose.You expect some more professionalism when you are willing to pay thousands for a luxury item. I won?t buy again.
October 2023 by David Johnson
Thanks to Leah for helping me find the perfect wedding band! Having never had to shop for my own jewellery before, Leah was very patient and helped me find the perfect style for my special day.
October 2023 by George Simpkins
Beth was superb, quiet, quick and efficient
September 2023 by Matthew Sammons
Really poor customer service. I purchased a watch and had it resized in store, the employee took it to the back to take 2 links out of the strap. When I got home, I realised the links that were removed, were not put in the box. I have been chasing this for weeks now and keep getting automated replies informing me that my emails have been received and someone will get in touch. I have been compeltly ignored! I live too far away to able to return to the store but I'm seriously disappointed in the level of care for customer satisfaction.
May 2023 by Ryan Wetherell
Incredible service. Rex was particularly helpful, polite and welcoming.
March 2023 by Kyla Whitcombe
I purchased a ring last year (2022) and one of the stones fell out and I wanted to get it fixed. Unfortunately it couldn't be done. I went into the store to see what I could do about it (expecting to be upset with what could or couldn't be done), but after speaking with the staff in there, they helped and I have come out with another beautiful ring that I adore. The staff went above and beyond and I couldn't have asked for a better outcome. Thank you so much to Rex and one of the store supervisor's (whose name I have forgotten, sorry)! It just shows that if you are understanding and pleasant with people, they will really try to help when you need it.Again, thank you.
