February 2024 by Jane Berrie
Nice big extra room off entry area.
February 2024 by Connor McCann
Disappointing Experience at Costa: Unacceptable Service, Untidy Environment and cigarette smoke in common areas. (Seated in back area)My recent visit to Costa at college green was thoroughly disappointing. The branch was unkempt, with tables left uncleared, giving off a disorganized vibe. However, what truly soured my experience was the appalling service from a staff member named India. Her rudeness and lack of professionalism were unacceptable.I don't normally leave reviews unless I receive exceptional service and unfortunately will be my first bad review.The service was such that I felt obligated to do so. Maybe she was having a bad day, but I feel that to take it out on their paying customers is bad form and not profitable for any branch that wants to stay in business.As an ex-barista that has worked in the service industry for (5+ years) this fell far below my expectations even at the worst of times.Regrettably, this encounter has led me to reconsider returning to this branch and Costa as a company has become my last choice and will remain in my bad books for some time to come because of this experience.With many superior cafes nearby, I see no reason to tolerate such poor service and ambiance. Costa management should take immediate action to rectify these issues.
February 2024 by Martin Thomas
It's a Costa, a bit battered around the edges. Standard Costa fair, no frills.
December 2023 by Alice
Just had a situation where we asked for a latte with oat milk which when we got our order there was no oat milk. We told this to the lady & we were very apologetic for the inconvenience and she was so rude, had a bad attitude and make us feel embarrassed infront of lots of
December 2023 by Laurence Bryant
A good place for a drink
November 2023 by ianb111
This branch of Costa Coffee cafes is no different to others around the country, in that their wares are of a similar quality. Being only interested in a coffee, I cannot comment on anything else. Being so close to a university, their clientele consists of many students. With the free wifi inside, it is the ideal location for a student to relax while researching with a coffee.
November 2023 by Phy Phy
Location! Location! Location! Everyone knows Costa. I recommend this one only for the location if you can find the table alongside the window. Stunning view of the College green, cathedral, city hall?.especially under the rainy day or bad weather (too windy), it?s the best choice on the street.P.S.: cake and coffee taste average, money for rent the best seat is okay.
August 2023 by Jim ?Jimbo83?
I popped in here to pick up a coffee early in the morning whilst waiting for the bus to go meet friends.I had a queue but not for long. The staff were welcoming, friendly and my drink was made quickly.My drink was to go so didn?t sit in or have food so didn?t pay attention to the store.
August 2023 by carlo faresin
They have a sticker on the door saying the love guides dogs.....but they actually don't love normal dogs ....what's the difference?still don't understand why guides dogs yes and other dogs no....in 2023 big chains like Costa...should be open also for dogs....
August 2023 by Toba
a lovely massive building, just wish more effort was put into the appearance, it?s so dull and cheaply designed it feels like an insult to the beautiful architecture. very few staff working there, many times there wasn?t anybody at the counter or in sight to take our order. ordered two large coffees- they gave us two small, for some reason, but they charged us for small, so i didn?t say anything.Vegetarian options: plentyDietary restrictions: some accommodations
July 2023 by Nikita Kurokhtin
Popcorn frappe had extremely overcooked coffee, while whipped vanilla latte was great. Nice atmosphere and library-stylized place.
July 2023 by Ian Duthie Happy Couple in Dubrovnik
I've rated it 5 but maybe something a bit less would be more appropriate. Problem to me was the complicated orders that take time (frappes, etc) when there were only 2 staff on duty.If you just want a coffee then be patient.Having said that - great coffee and a wonderful croissant. These are consistently good at Costa. Thank you.
June 2023 by Lesley Coombes
One of the most tired looking Costa cafes in the city. Its situated in the perfect spot overlooking college green and council offices.Hot in the summer, would suggest to add window blinds to take the heat away from customers sitting in the window.Furniture is ill fitting, worn or too big for spaces, tired and dirty along with the general cleaning of the spaces.Back room, overflow, is set up to resemble a class room, which has no heart or atmosphere, not a pleasant space for a coffee and a chat. Whole place could benefit from one cohesive refurb including music, plants, comfortable seating and a well thought through place for all people to enjoy.
June 2023 by Bardarul Islam
What a SLOW Service and a girl called bobbie is a jobs worth! Honestly love it's Costa not something you making it out to be lol
May 2023 by Thilini Minthari Sugathapala
The cake was amazing
