February 2024 by Yvonne Morgan
Despite having a list of all items for collection needing two vans, only one was sent.We were not told in advance to dissassemble a double bed and kitchen table which were therefore declined. An item for our daughter was taken without being pointed out to drivers, they left perfectly good items behind without seeing them, as the van was then full and when we phoned for another collection date they argued that these were the rejected items.very unhelpful and unsympathetic attitudes.Shall not be donating to BHF again .
December 2023 by Gary Coleman
Bargains if you look about the store. They also collect furniture to resell.
December 2023 by Tom Philip
I recently had the pleasure of interacting with Mr John at the British Heart Foundations' Kingswood branch, and I cannot express my gratitude enough.Mr John went above and beyond to provide us with unparalleled support during our visit. His dedication to volunteering shone through as he took the time to personally guide us through the extensive selection of items, patiently answering all our questions.His genuine passion for the cause was evident, and he not only showcased the wide range of items available but also shared valuable insights that helped us make informed decisions. Thanks to his exceptional service, we felt confident in our choices and ended up purchasing several items from the Kingswood branch.It's heartening to encounter individuals like Mr John who embody the spirit of volunteerism with such enthusiasm. Our experience was truly enriched by his kindness and knowledge.I extend my deepest appreciation to Mr John for making our visit memorable and for the outstanding service he provides to support the British Heart Foundation's mission.Thank you, Mr John, for your dedication and the positive impact you have on the community.
September 2023 by Richard Hopkins
Bought a sideboard for £50, arranged for next day collection, went with the assistant to put a SOLD sticker with our name on the sideboard, went to collect next day, but they'd sold it to someone else. Poor form.
July 2023 by Flavius-Eusebiu Ciubotaru
Great store, I worked there. I recommend it to everyone looking to donate, buy, have a job. The management is great as well.
March 2023 by Agnieszka Baranowska
You need to get your alarm sorted! Starting from 17:30 It goes off for hours driving all street mad? it?s 22.16 now and still going!!! sometimes it goes off at 2 at night and doesn?t stop for hours. Will I and my little one will be able to sleep tonight? Not sure? I would appreciate if the management looked into this issue as it seems to be re occurring problem.
February 2023 by Catherine Ford
We are so frustrated.We needed our 3 seater sofa and armchair collecting as we are having some new furniture delivered. We looked on the Heart Foundation website and saw that it said your furniture must have a fire label in order to be collected as by law they cannot sell it on without one. Fair enough, so we checked and couldn't find a label so we thought we'd have to look elsewhere for collection.My husband was in Kingswood anyway so popped in to the Heart Foundation shop just to clarify that it was definitely the case that they wouldn't take it. The lady he spoke to said 'no, it would be fine' and it didn't matter that we didn't have a label and arranged collection for the following Monday between 8am and 2pm. We were really pleased and waited in for the van to come.When they arrived however they told us they wouldn't take the furniture as it doesn't have a fire label!!! When we told them we had been told otherwise in the shop they said 'Oh she's a volunteer'.Great that they have volunteers and I volunteer myself so I know how valuable volunteers are but how easy is it to learn the rule about the fire label and pass that on to customers. I would've thought that was pretty fundamental to the job.What a waste of their time and ours. Hugely frustrating.
January 2023 by anonymous reviewer
Saw a rude lady treating a member of staff at the local supermarket horribly. Would not be surprised if it is the lady I see people reporting on here. Making sarcastic comments to the worker and shouting her from across the shop.
January 2023 by natalie smith
Really nice shop, staff are so helpful and the shop look great since new management ?
January 2023 by Mrs O
Collected furniture from the Kingswood store lovely friendly staff
January 2023 by Michael Kempton
Awesome place to buy furniture at reasonable prices
January 2023 by Sean Harper
Nice shop good atmosphere and lots of nice bargains
December 2022 by Daniel Jeffries
I was unfortunately, due to a police road closure, not back before they arrived at my house - they wouldnt wait a few minutes for me to get home. Several hundred pounds worth of furniture for charity and couldnt possibly wait to collect it. Should have gone elsewhere. Dont book so many collections in one day if you leave no time for delays.
September 2022 by Sian Moore
My sister went into the shop seen a sofa she liked however it was waiting to be PAAT tested. She asked if a holding deposit could be put down however they said no. She called up on Tuesday as they told her to do so and said it passed the PAAT test and she could have it. I went in there and it had a hold sticker with her name on it. She went up Wednesday to pay for it and book a delivery however they had given it to someone else.manager didn't seem to care and offered her a red sofa instead. No sorry or anything. Terrible customer service, I won't be buying anything in here again in the future!!
August 2022 by Daniel Cooper
Don't waste your time trying to donate to BHF. Collection workers didn't give us any notice, after they promised a call 30 mins beforehand. Then said they would only wait 5 mins for us to run home, after which they wouldn't take our sofa because the batch id had washed off the fire label. Something not mentioned on the website. Decent sofa now going free or to the tip, nice one.
