November 2023 by Matt Wynes
Not a bad garage have everything you need for essential shopping bits toilet on site car wash vacuums and air fuel prices a little expensive
July 2023 by Steve Britton
Very poor service. Hasn?t improved in the 4 years I?ve been using it. Potentially a gold mine if they were more understanding with less of a language barrier. On a plus side it?s always spotlessly clean.
June 2023 by Benjamin Boulton
Staff member refused to exchange a calor gas bottle. Said he had to serve the customers first and couldn?t comprehend that I too was a customer. The staff member wanted me to pay for the fuel I was purchasing separately to the calor gas refill I was attempting to also purchase and that I should then wait an unspecified amount of time for him to get the calor gas refill; the staff member initially served 3 customers ahead of me and when I asked how long it was going to take for the refill they said 5 minutes and then 15 minutes. When I said that it was not acceptable and I would like to be served as I was also a customer the staff member seemed surprised that I was not willing to be left waiting while they served people behind me in the queue. The staff member eventually relented and went to get a calor gas refill. The time taken for them to do this was less than 1 minute but they acted as if I was inconveniencing them for attempting to purchase a product clearly advertised outside this BP Petrol station. The staff member then attempted to sell me an empty calor gas bottle; I don?t know if this was incompetence or maliciousness but I would recommend the staff member be retrained. Incident 1645 17/05/23
June 2023 by Sam Matthews
The most unhelpful staff ever. Obviously not trained in customer care skills.
March 2023 by Ali Roper
Drive through car wash is a waste of time, jet wash keeps breaking down and staff fail to successfully put the BP reward points on your card. Insist on a receipt every time. You can email BP who can add them (you'll need a receipt to as proof of purchase) but advise the staff can do this. They most probably can but claim ignorance every time!I was even asked once if I wanted my change! Laughable but totally unacceptable! I've never been asked that ever when out shopping!!
January 2023 by Ben Pitcher
Jet wash money pit - AVOID.The machine was cut out multiple times mid cycle, requiring new £ credit to restart. No refund offered or provided. Asked if I can provide a receipt when the machine does not have a printer! Staff unhelpful and pretend not to understand English language. Machine otherwise in poor condition with split hose and pressure loss.Asda Longwell Green jet wash is the same cost for a longer duration, 5 minute drive away from this bp.
January 2023 by keianna dee
Arguing with customers. Charged me £14 for 2 meal deals and tried to tell me that what i chose wasnt part of the deal when it clearly states on the shelf the item and meal deal.Would put 0 stars but it wont let me
October 2022 by KazZ22 nicholas
So rude. Terrible customer service.Avoid
March 2022 by Daniel Meek
Bought the top £8.99 car wash for my van, left alot of dirt still on the van, was told it was too dirty to start with & had to pay another £4.99 for another wash which still left alot of dirt on the van, wouldn't bother using it if you want a clean car
January 2022 by Brian Turner
Went to pay for fuel with my BP reward me balance, only to be told they don't accept these cards and if I want to redeem, I should go and use another BP station.
January 2022 by Mir Ahmed
Toilets out of order! Have sign advertising toilets but when questioned they were out of order.
October 2021 by Char
Great service and friendly staff
September 2021 by Marcin P
Very poor service, only one cashier on shift in rush time. Jet wash not working correctly. No one feel responsible for it, blame manager , of course not in place. No one wanted pay refound . After hours still no information on jet wash , out of service , to catch another customers. Highly not recommended.
September 2021 by Victoria Merriman
Very rude and poorly run. Only wanted to buy a drink and the man said he had no change and refused to serve me
September 2021 by Gary MacDonald
Appalling ignorant staff. Filthy toilets.
