March 2024 by Monika Pavlova
The service and communication I have received from Swen was very truly exceptional!! Much appreciated!
February 2024 by Pearl Abenojar
Customer service was okay at best. Better to order online and pick up.
February 2024 by Skye Groves
Refunded AirPods even without box. Absolutely great experience.
February 2024 by Mochi Cheng
My phone died suddenly and the staff here told me there was no way she could get it fixed and told me to buy a new one. They said even though it could be restarted all my data and photos would be lost, and repairing cost almost £600 and wouldn?t guarantee to fix it. However, I managed to fix it myself at home later and I didn?t lose any data. In general, very unprofessional service, don?t trust them. If you don?t know how to fix it at least tell me to go elsewhere, instead of telling me it?s completely broken. Sarcastically they called themselves ?geniuses?. Return process was quite smooth though
February 2024 by Uche Mokobia
Quite big and friendly customer service
February 2024 by Susan Williams
I pad not working they did test no good .not getting Apple ? next time
January 2024 by Pawel Stolarczyk
I had a problem with my fault MacBook. There offer my repair for £600 and not guarantee to be fix. Very disappointed, on the end of conversation lady said maybe you don?t need MacBook and you can buy iPod ? I expected something better apple!
December 2023 by Hannah Clague
All the staff are very friendly, attentive and quick to help you!
December 2023 by Hany Ragy
It is well stocked, Staff is very friendly but not well trained, unable to efficiently perform some basic tasks like back up your new iPhone, took hours there, did not work! Just took phone back to hotel and did it myself.Also bought a brand new iPhone cover- defective- unresponsive to button press- will have to return today adding costs of taxi to time waste and frustration- again staff super sweet and courteous , but need more tech training
December 2023 by GREEN MAN
Never again will I purchase an Apple product - here's why-I have owned 3 Apple MacBooks over the last 15 years. For the most part, I have enjoyed using them and have found the premium charged for Apple products to be just about worth it.Not any more.I had a slight accident with the screen of my 2017 13 inch MacBook Pro last week and booked a repair at the genius bar. This process was smooth and straightforward.The advisor I spoke to in store was helpful. I explained from the start that I had had a third- party hard drive installed 18 months previously.At no point was it mentioned that this would likely significantly increase the cost of my screen repair.Today I had a text saying I needed to get in touch with Apple. I did so and was informed that rather than the £500 quoted to repair the screen, I was now going to be extorted for an additional £300 simply because I had had the temerity to have a third-party hard-drive installed at a non-Apple repairers*!I should reiterate that this is a laptop that is now 6 years old and only came with 250 GB to start with, which was not upgradable.As someone who runs their own business and tries to deal with customers fairly and honestly, I simply cannot believe this policy & its pettiness.I will never again purchase any Apple product and will broadcast my opinion and reasons for my opinion to every person I know.Ridiculous.* For those people looking for a reasonably priced repair who don't wish to be bound by Apple's cynical approach to warranties and proprietary add-ons, I can personally recommend the reliable and very competitively priced services of both:iSmash (Broadmead - replaced a battery perfectly well), andTantra Mac (Brislington - upgraded the hard drive to 1 TB without issue).
December 2023 by Andy Reynolds
A standard Apple Store full of really helpful, knowledgeable staff. My only slight complaint is that the store isn?t big enough to have the full range of Apple products.
December 2023 by abigail jackson
Too many stairs to climb to get to purchase. Should have the option to remain in ground floor and staff retrieve things for you. Not always offered to customers.
December 2023 by Nadia Konysheva
I am very satisfied with the service provided by the store, my experience was perfect.They came to me 2 minutes after I entered the store, paid me maximum attention, advised me and I bought exactly what I wanted.Highly recommended!
December 2023 by Tom Hoyle
Very moody and patronising service from the so-called geniuses.I ordered a power adapter online, got a message saying it was ready to collect. So I popped in to pick it up, and when I got it I realised that the adapter doesn?t come with the cable to connect it to the laptop. I asked about getting the cable to go with it but was told that the person I was dealing with couldn?t help me and I needed to go and speak to somebody else.Subsequently waited around for 15 minutes for the other person to speak to me, and when I finally got the chance to talk, I asked him if he could just please tell me which cable I needed. He was incredibly rude, said no of course they don?t come with the cable you can tell that by looking at the box (I thought this was rather unnecessarily flippant!). He then pointed at the shelf and simply said ?cables are over there, you want USB C? in the direction of the shelf with a selection of about six different possible cables of many different lengths, colours and power ratings. He then turned away from me and started serving another customer.I understand that the shop may be quite busy, but there really is no need for such disinterested and patronising treatment to a customer who has just spent £70 on a power adapter and then found out they need to spend another £30 on the cable just to connect that adapter to the relevant machine.
November 2023 by MARIE PRADIER
Helped my client buying a Mac, my client?s paralysed and wouldn?t go for a Mac but I convinced him? so went to this Apple shop, service was brillant, my client bought a Mac and now he wouldn?t change his computer for anything else?