December 2023 by Usman Mehr
Best quality ingredients and I enjoyed shopping at Waitrose
December 2023 by Bill Foster
This shop is now on the same level as Lidl, Aldi and Asda.Half cases of biscuits on the shelves, the cardboard left on the shelf, many shelves sparsely filled and looking very untidy.This is how Aldi, Lidl and Asda present their shelves.No consistency of product placement - the fresh chicken stock is on the top shelf of the chicken section, whilst the fresh beef stock, from the same manufacturer, is on the bottom shelf of the beef section, leading to difficulties in finding products; Same as the low cost supermarkets.I asked an experienced member of staff (partner) , whom I have seen working at the branch for many years, for a product. In the past if you asked a member of staff for a product they would have stopped doing what they were doing and taken you to the product. This is what I believed you were paying a premium price for, and was a differentiator between Waitrose and the low cost supermarkets. No longer. The person I asked just pointed down an aisle and dismissively said ?if we have any, it will be down there?; same as the discounters.The till management was a disgrace. Only two serviced tills were open and each one had a queue of seven people, each with a reasonably full trolley. I think there are about eight tills installed in the branch, why not use them ?. The Self Checkout tills had a long queue of about 10 people, and the express queue also a queue of about six people.All in all the same experience if you go to a discounter.Unfortunately a very poor shopping experience, and one which will probably not be repeated as I, like thousands of others will use the discounters in future.
December 2023 by paulie06uk
If you want a miserable and depressing shopping experience then here?s the place for you. The atmosphere here is the same each time I visit this particular store. However this mornings (7th Dec 23) I have enough and the visit compelled to write this review. Before even getting to the shopping area I had to change path to avoid a collision with a very determined partner who clearly needed to be at customer service. No smile, no apology and no good morning. It?s not the first time this manager/partner has treated me this way. In the shopping zone 2 partners were greeting each other, which is fair enough and lovely to see but one declared ?it was another day in paradise?. Why? I do not know. Next onto the chilled packaged fish counter where the person who is usually in the fresh produce section was re-stocking. He stepped aside eventually. No smile, no good morning. However C, his colleague got a good morning. I walked away hearing him telling C an anecdote about an incident with 2 mobility scooters from yesterday, so I presume this involved older adults or those with additional needs. Nice to hear in the public areas. At this point I wondered if I was invisible. The people at the customer service desks, checkouts and self checkouts are the saviours of this store. The majority of whom greet you and smile. However I and others have been subject to unwarranted rudeness in the past.Now I will never forget the debt of gratitude we owe to the partners throughout the covid lockdown and how helpful and organised they were.I am also aware of how entitled the customers using the store seem to be. Some of them are beyond rude. I am not one of these customers. I shop here because there is always different products to try and quality is second to none. However, I am not here so the neighbours can see my Waitrose carrier bags as I unpack the car.Maybe the solution is simple, I think it is anyway. Pay not a living wage but a thriving wage. Directors/CEOs do not reduce or omit bonuses for the shop floor partners and delivery people. Reflect inwards and perhaps offer a salary sacrifice for yourselves.it really is time for the partners to feel valued and in turn allow them to value us customers. This was the principal of John Lewis himself. It is so sad to shop here and if I can avoid I will.
December 2023 by Natalie Sullivan
Not great this evening . The older staff are always lovely and super efficient but tonight ( 29/11) , the isles were like an employee youth club gathering . Zero work being done and three groups chatting with their friends to the point that I couldn?t move through the fridge isle . The Young boy supervising the self serve till, didn?t speak to the girl on the till nearest to self selve , he shouted at her right next to my ear. No awareness on how rude he was. I walk in Tesco and people are working . Waitrose don?t seem to mind if they do or don?t.Update:Dear Holly , many thanks for your response
December 2023 by Amro Abdeljalil
Although its a great supermarket, none of its branches offer Halal products similar to Sainsbury's
November 2023 by Tina Elcoat
Loving the new cafe menu. Some really interesting and tasty offerings. So far tried the rainbow fritters, avocado and perfectly poached egg, cauliflower burger - really interesting flavours, and fresh sushi now also available in the cafe. Great vibe and good improvement.
November 2023 by Richard McCormack
Always a pleasure. Wide aisles and lower shelves of product make it our go to local.
October 2023 by sue balfe-farrell
Nice bright store pleasant staff easy to find products
October 2023 by Christian Laise
Please install EV chargers in your car park.
September 2023 by thewize
Friendly staff, good selection. Could choose quieter periods to stack the shelves because they get in the way.
August 2023 by Penny Scotford
Love this Waitrose, always has just what I'm looking for !!
March 2023 by Leigh Walker
Convenient with lots of parking. Plenty of variety and well run even when very busy.
February 2023 by SJ
Able to get in shop and out again without any problems
February 2023 by Shannon Wilson
Waitrose cafeA bright light cafe with a small but good selection of cakes and sandwiches. Staff Are friendly but, tables need to be cleaned
January 2023 by NessaBlume21
Ordered a sushi platter from sushi daily for pickup at 6pm, the website allowed for pickup until 7pmBeware the timings are not synced with bank Holidays or early closuresGot a text at 5pm saying order was ready to collect and to go by 6pm before the store closed early for bank holidayHad to leave a planned activity early to collect the platter in timeSushi was nice, not extremely fresh but still very good
