March 2024 by mizuki
This company is a joke
November 2023 by The Original Gourmet Burger
DO NOT JOIN virgin media Business!! Probably the worst ever customer service I have experienced. They do not resolve any issues and you can forget about a manager ever calling you back oh and when your internet is down don?t bother calling because that will get you no where you will have different members of staff telling you completely different things, I got given a dongal to protect me from any outages in the area but guess what, That doesn?t even work and no one has called to rectify the issue.All in all don?t join unless you want to stress your life out.
November 2023 by Jason Smith
Do not sign up to virgin media ! STARTED MY CONTRACT FOR 33 quid a month in November 2022 , 4 months later March 2024 they changed my contract to nine pounds more and now I?m stuck in the remaining of my 18 months contract they won?t let me cancel or reduce my payments -THE BEAT PART IS YOU CAN STILL SIGN UP AS A NEW CUSTOMER FOR cheaper than my original price complete con I?m posting this message everywhere unless your message me and sort it OUT !!!!!!
March 2023 by Rani El-Masri
Horrible, horrible, horrible customer service
December 2022 by Dave Luis (Dave M)
Worst company I?ve ever dealt with ? from the start the salesman lied to me about pricing - then when I cancelled my contract more than 2 years later again I was lied to and sent emails telling me of extra charges if I didn?t prove my address - when the person on the phone told me I actually had a credit on my account that was going to be refunded - not that I would be charged multiple times more on my final bill! Absolute shambles of a company
December 2022 by Adam Rees
Terrible service, been with out Internet now for 4 weeks. Promise after promise that I will be back online never happens. Also the state they have left my drive with an exposed cable, heath and saftey issue let's hope no-one seriously hurts them self. STAY AWAY EXTREAMLY POOR CUSTOMER SERVICE.
September 2022 by Wat RUDoin
I feel bad about these mostly polite yet impotent people working at your call centre. Please improve your service and stop torturing them and your angry customers.
September 2022 by Nina Kostadinova
Horrible, horrible customer service. Incompetent staff and endless waiting times. The most annoying part is that they hung up even though we have waited for more than 30 minutes on the phone.
September 2022 by Z CCc
I feel bad about these mostly polite yet impotent people working at your call centre. Please improve your service and stop torturing them and your angry customers.
September 2022 by Edward Jonkler
You really must not sign up to this company unless you want a lifetime spent going round and round like a rat in a maze that never ends speaking to customer service people about why your router isn?t working. Don?t do it, unless you are a serious sadomasochist who likes to wear rubber outfits and have strangers beat you up on a Friday night in a Soho basement. Truly the worst customer experience in a long litany of bad experiences in the UK.
April 2022 by Alan Yau
Wow, can't believe how bad your call centre's are, that I actually swore at the person on the phone.Was planning to stay but they managed to make me leave.After 9 years of being customer never complained about the price all I wanted to know was, if I was to leave can I leave on set date.
April 2022 by David Mihai Hotea
Very bad experience with this companyPoor broadband 100 mbs real 20-30, usual evening and weekends days not working.TV poor signal low quality l weekends evenings not working.Impossible to cancel this contract. After 24 months automatically renew for another 18 mouths and extra charged hundreds pounds if you to cancel.I do not recommend, be careful, scam therm and conditions
March 2021 by Ben Martin
Postponed our installation date by 3 weeks and now there not coming on the agreed date without any contact. USELESS!!!
March 2020 by Anand Krishnamurthy
Nice office with good parking space.Fast working atmosphere and huge team behind the success of UKs Top Telecom Company.
