December 2023 by Graham Butler
Excellent service.
August 2023 by Alex Zaitseva
Convenient on-site check-in for online orders, nice and cheerful staff.
April 2023 by M
Very friendly staff and always willing to help. As expected, a very big selection of items and good prices.
April 2023 by Paw Way
Friendly, helpful, fair pricing
November 2022 by paulie06uk
This is such a great store with a great team. Click and collect is amazingly hassle free. Will needs a special mention as he was the last team member I dealt with. His customer service is excellent. Screwfix is always hassle free and click and collect is Swift
October 2022 by S H
Went to get a tool met by a rapid fire bloke who without any introduction it?s over to some dammed screen and Bish bosh bash this is what u do to find stuff , no proper explanation , man walks off screen goes off like a mind of its own , can?t find anything , brings up highest price items , no advice on what?s appropriate??might be fine for a video gamer but no earthly use to me , just like they couldn?t care that you got the right thing , walked off and left me to my own devices without even a welcome or a thank you so I?m afraid I just walked out and won?t be backBasically go to Kings Sandhurst for some proper service from a good local business not that shed without service Screw Fix which uses to be handy but now just too much hassle to try to find what you need , as can?t ask a person at the counter it?s go ask the machine ?..well no actually
October 2022 by V P
Appalling customer service, owed me a refund and after 3 phone calls I eventually had to come into the store. The manager talked over me and was extremely unhelpful and rude.
July 2022 by Mick Clements
Always helpful and friendly staff,nothing to much trouble for the team, always willing to help10/10.
July 2022 by helen Collingborn
Helpful staff. Got a great deal.
February 2022 by David Probert
Brilliant store with perfect click & collect!
November 2021 by Richard Young
I recently purchased large ladder online and thought I'd try in store this time so I popped in to buy a network router. there were none in stock but one was available in the central warehouse on a next day delivery, so I ordered it and paid. I was asked for my mobile number which I gave and I was told that I would receive a text to say it was in. The next day I didn't receive a text which was fine, but the day after, after no text, I decided to return. I was asked my name and told they couldn't find my order in the system. Unfortunately I didn't bring the receipt, so I asked to search by my mobile. I was told quite abruptly that a name is always requested and they cannot search by my mobile. I was also told that I would have received a text to confirm my order, which I didn't. There were no routers in stock still. Although I was definitely not asked for my name, I said that I would return another day with the receipt. Then, later that day I received a call from Screwfix to say they were processing a refund and needed my name and details for this. I said that I didn't request a refund and I explained my experience. They said that my order was in their system with no name! Only when I asked, I was advised that there are none in the central warehouse. So basically I wasted a few days and now have to start again and order one online. Not a great experience so back to Amazon this time. I guess I'll stick with Amazon...
July 2021 by Clive S
Just serves me right for going there.Select and Collect.Seems a safe environment and efficient to boot. Five stars.
July 2021 by Sheilagh Lord
Fantastic staff and products. Fab systems to keep track of orders and returns. Love it!
July 2021 by Christopher Clear
Same day click and collect order available in minutes. Good COVID secure service.
July 2021 by Matthew Palframan
Garbage lads tried to buy Makita cordless first one out of stock national wide second same ,& the third set same looks like shop just full empty box's
