August 2025 by M B
I brought my custom worth around £1300 to Upham Inns as a woman traveling alone.Throughout my stay the room was never properly serviced.I repeatedly requested bottled water which was supplied only twice in five days despite 30+ degree heat.The kettle delivered was filthy covered in thick limescale and sticky residue inside and out.Initially a dirty kettle from a previous guest was left in the room and replaced only after multiple complaints.The housekeeper repeatedly barged in without knocking even while I was on work calls showing zero respect or awareness.Management acknowledged her behaviour required investigation.The same housekeeper later confronted me aggressively denying the issues after managerial intervention,gaslighting and antagonizing as if this was acceptable.I asked management to stop her servicing my room but received no confirmation this happened.Bed linen and pillowcases remained stained despite repeated complaints and photographic evidence.I was given a dirty cup coated in bacteria and residue with no attempt to replace or apologise.Operations Manager Simon Went responded with weak spin calling deliberate misconduct ?inconsistency? and ?communication breakdown? and refusing to offer any meaningful remedy.He fabricated a false statement that I described my stay as ?10/10? to a staff member an outrageous lie undermining all legitimate concerns and demanding immediate retraction.He advised I should drink tap water despite management admitting no bottled water was provided on arrival demonstrating contempt for basic hospitality and guest wellbeing.Simon identified the legal nature of the matter yet never responded to my pre-action correspondence or requests for his legal counsel?s details exposing his incompetence and utter disregard for legal process.He failed to respond despite repeatedly confirming the issue was legal and refusing to engage further, a move that is less strategy and more cowardice.Simon?s failure to address disgusting sanitation failures his persistent avoidance of key complaints his fabricated claims and his delusional framing of his own gross mismanagement expose an utter disregard for guest safety dignity and the law.This is not a country pub it is a dysfunctional operation staffed by those who neither understand nor care about hospitality standards.The blatant dishonesty reckless negligence and complete absence of accountability make clear Upham Inns cannot provide even the most basic level of service. The attitude of staff is as disgusting as the images you see here. Horrid people, avoid.
August 2025 by John Leaver
Highly recommend the food with pork belly bites and the burger as a highlight. Hotel rooms have everything you need and were very reasonably priced. Free car park on site. Friendly staff.
July 2025 by Jeff Prescott
Card transactions only.
July 2025 by Henny Schennink
Nice and clean and friendly stuff
July 2025 by Scarlett Adria Michalek
The Winning Post isn?t just a pub ? it?s a part of my daily life and I honestly can?t imagine the area without it. I?ve been coming here for the past three years, nearly every day after the school drop off and it still feels as comforting and welcoming as the very first time I stepped through the door.
The staff are simply wonderful (Jordan, Diana, Adrian) ? they know my coffee order without me having to say a word and that small gesture speaks volumes about the warmth and care that fills this place. It?s not just about great service (though that?s always wonderful) it?s about genuine connection. Over the years, it?s become our regular meeting place ? a little haven for a groups of mums from the school run where we can chat, unwind and laugh together.
The pub itself is beautifully quaint and full of charm. In the colder months, there?s nothing better than journaling up by the fire with a coffee. In the summer, the garden is a lovely spot to soak up the sunshine. It?s also dog-friendly, which makes it even more inviting ? you?ll often find locals stopping in with their furry companions.
The food is consistently delicious and there?s always something a little special happening ? from seasonal menus to local events and holiday celebrations that really bring the community together.
There are lots of pubs around, but The Winning Post has a soul. It?s the kind of place that remembers your name, your order, and why you came in the first place ? to feel welcome. Truly the best in the area.
July 2025 by Daniel Heath
I had a fantastic experience at the pub recently, thanks in large part to the outstanding service from Marlon behind the bar. From the moment we arrived, he made us feel welcome and well looked after.
We?ll definitely be back!
June 2025 by Dawn Ball
Brilliant food, very attentive and professional staff, lovely atmosphere, will definitely be back.
June 2025 by Clarence
Terrible
June 2025 by Mat Coates
Loved this pub. It was really comfortable and had a great atmosphere the food was delicious and came out quickly. Decent espresso martini ?
June 2025 by Mark Rowland
Great pub with lovely food
Excellent service.
May 2025 by M ?M.SVH? D
We booked a family room, however the room was smell sewage, we asked to change the room but staff refused, also the room was located just outside the restaurant and loudly noise from the restaurant until after midnight was very annoying, finally, this was a family room but shower doesn't have a proper door! It is more designed for a couple not a family.
We won't be back there anymore.
May 2025 by Nigel Walls
Loved this pub. First time there and really buzzy, great food and brilliant service. First class
May 2025 by Joanne Tyler
Very average. Expensive for the limited menu. Ambience is OK but booked a table outside with heater and it wasn't available. Staff not very focused either, in fact the guy was quite dismissive. Asked for the drinks menu I'd seen online and he stated there is no drinks menu then asked about cocktails and he then said he could bring a cocktail menu. Wouldn't recommend.
May 2025 by MyaaaMyyy
Absolutely perfect. Stayed here for a night as only a short drive from legoland and it was perfect. Room had been recently refurbished and was decorated beautifully. Bed was super comfy, room was cosy and very clean. Coffee facilities were lovely and everything was just perfect. Food was yummy, slightly on the pricier side but worth it. Will 100% be back!
May 2025 by Donna Hill
Food was amazing really tasty staff very friendly great portion size highly recommend going
