December 2023 by Anmol Hans
Uneducated staff members,, they don?t no value of time . 0 rating very bad experience.. ?? change staff night time 7.00 pm day 14 Thursday date 14 dec 2023.. ..all deliveries drivers waiting for 20-30 minutes but they do not any response..
December 2023 by Mark David
They have taken away more checkouts in favor of self service tills that don't take cash. I had to wait for someone to open a checkout just after 8 this morning because I was paying cash for a loaf of bread. I will not use self service checkouts! Also the toilets in this store are absolutely disgusting every time I visit!
December 2023 by Janet Penny
Mark serving on the fish counter has served me for years,always helpful and so knowledgeable.....but kind and compasionate.Thankyou for all your help today!!!you definately saved Waitrose!!!
October 2023 by Juked (Juked)
Great store with good customer service.
October 2023 by Kate Jervis
Everything you need for cooking in the centre of town
August 2023 by Robin Beechey (Robindo)
Not the largest of Waitrose stores but in the centre of town. As a non car user find it useful for smaller shops when visiting Windsor by train.
August 2023 by Pierre Tradion
The lady serving at the kiosk needs to smile and show enthusiasm, not just as a worker but as a human engaging with another. Everytime I deal with her she is as cold as ice and miserable. My sincere excuse I give her is perhaps she is on the spectrum. Otherwise she needs to go on customer service courses.
August 2023 by Chantal Barrass
Nice clean and airy supermarket. Conveniently located. Friendly staff.
June 2023 by Maureen Smith
Disappointed today. I do not usually shop in Waitrose but wanted a change and hoping for some special foods for a family brunch. There was little out of the ordinary or special. I left without getting everything I needed and won't be rushing back!On a positive note, the young man at the cash desk was helpful and polite although there were very few staff. There were not many staff around.
May 2023 by Maria Freemantle
Today i received excellent customer service from a very helpful lady cashier at the Windsor branchWell done!.
April 2023 by Aleksandrs Karamisevs
Overall like Waitrose shops and shop in Waitrose for many years in Richmond, Henley, Maidenhead and finally moved to Windsor.Windsor Waitrose:- Dirty, each and single part of occupied building is unclean.- Lifts are terrible - for a month was running without a light.- Customers toilets is dirty, frequently are out of service.- Overall everything is old fashion: fridges, shelves, self check outs and etc.- Separate comments for self check out - disaster! Have you seen your competitors self check out systems, if no have a look.Have a look as a good sample of Waitrose in Maidenhead, and compare to Windsor.Windsor Waitrose management & staff are doing very poor job.
February 2023 by dave pelton
Classy supermarket selling some luxury food and grocery items. For everyday items I tend to use other stores but nice to pop in and browse once in a while.
February 2023 by Clive Lewis
Good range òf quality products. Shop busy but it was a Saturday morning. Will shop there again.
February 2023 by Eleanna Arena
Very good selection of food, groceries and households. Convenient as close to station and only supermarket in central windsor
January 2023 by Honest Reviewer
I found this Waitrose to be rubbish! I only popped in to use the toilet which was dirty and tatty. But while there I thought I'd get some food and drink but I just couldn't seem to find anything I wanted. I also found the prices to be way over the top! For a shop linked to John Lewis I wasn't impressed.
