February 2023 by Morgan Kemeys
I found Sy and his team to be a wonderful bunch of people and greatly professional.\\nI arrived, with little notice to a long work trip away, in dire need of some vaccinations. They managed superbly under a busy rush and a bullying gentleman who thought it prudent to shout because he parked his car illegally.\\nLooking forward to seeing them all again, later in the year and giving the team a firm handshake and a thank you.
February 2023 by Trevor O'Neill
I unfortunately received the same experience as Richard D today. Incredibly poor and rude service, I responded assertively with my feedback and remained calm throughout. The young lady who served me became more and more aggressive and suggested I was the one being rude, as did the owner. I believe there is a big difference between between being rude, and being confident and assertive when receiving poor service. This used to be a lovely independent chemist under the old ownership, such a shame the new staff don't believe in the same values. I'm sure the owner will respond with he's own version of events, however there is a pattern developing in the reviews being posted.
October 2022 by Michelle Dyer
Love this chemist. I found the staff in this lovely quaint little chemist very friendly when I pop in. They do a fabulous job!
October 2022 by Richard D
Unfortunately, Saunders have aggressive staff who do not listen, cause confusion and then accuse customers of being abusive. We had booked flu jabs today, but when we showed up on time for our appointment, they had no idea that we were supposed to be there. Eventually the pharmacist seemed to acknowledge that he could do our flu jabs, but by this time there was utter confusion. When we asked if we could have an invoice (as we wished to claim back the money from our private health insurance) the pharmacist suggested we should go elsewhere, for example Boots or Superdrug. We immediately cancelled everything and left, but not before being accused of being abusive. Absolutely unbelievable. We will not go there again.
July 2022 by rancangan Baru
Very bad and impolite service after changing ownership
March 2022 by Bushra basit
amazing staff and absolutely stunning place with so many new products i haven't even see some where else . The whole staff is so hardworking and helpful , They got my daughter's prescription so fast , as i needed them urgently . Front desk lady , Sarah is absolutely marvellous. Recommend it 100%
February 2022 by Christian Held
Forgets prescriptions, can't find medicine and worst of all packs wrong medication into pharmacy bags! I think it's time to change the pharmacy.
January 2022 by Victoria Lynch
Really poor service from you today and the delivery man.First I'm told that my prescription will be arriving, I was still waiting 24hrs later for my heart pills. Phoned several times to be given the runaround and made to feel it was my fault. 20 minutes later I was then confronted by a very large delivery man at my front door , who was asked to explain the delay, he waffled on and tried to baffle me. He became aggressive when I asked him to leave and placed his foot in the door stopping me from closing it and pushing against it to get into my property.At this point my mental health was declining,the man was abusive towards me and yet he still wouldn't leave.This was causing a great deal of distress to myself and elderly friend. He swore at me seveal times and shouted he wasn't coming back. Leaving both of us physically shaken. Never will I use or recommend this chemist to anyone.
September 2021 by Shaney Med
Will never use your service again, you messed my prescription up, refused to exchange it, then ripped me off for the prescription fee.
August 2021 by Dee Mavor
Oh my gosh what a difference to the miserable staff at Hetpoles. Under new management "Sy" couldn't have been more helpful and supportive and made me feel like a valued customer.Dosset boxes and home delivery just amazing service highly recommended and so quick and easy to changeover.Not happy at Hetpoles call Sy he'll sort it all out and wants you as a happy customer what more can I say change to Saunders today.
August 2021 by Beatrice GIBBON
Saunders is the best Pharmacy and chemist in Windsor.I would differently recommend Saunders the Pharmacy and Chemist .The staff are excellent and very helpful.???????
May 2021 by Marley Gates
Friendly and helpful service and usually they have the items in stock prescribed .
March 2021 by audiowriter wood
I can't praise them enough. Super staff. Super service. Due to my condition, I'm surprised I don't rattle. The online service is wonderful, swift and efficient. I would give them six stars if they offered frequent flyer miles.
March 2021 by Martyn McLachlan
All round fabulous team that absolutely epitomise the concept of a local pharmacy. I'm sure there would have been more places like this that have been lost over the years, but i doubt any others had such a fantastic team!
May 2019 by Hannah Macalister Cottrill
Great staff, very friendly and helpful.
