March 2024 by B Mohammed
Review of Slough VisionExpress:I recently had a disappointing experience at Slough VisionExpress that I feel compelled to share. While browsing for glasses, I encountered an incredibly rude sales or customer service staff member. Initially, she displayed the price of the glasses on the screen and prompted me to sign the order paper. However, to my dismay, when it came time to finalize the transaction, she suddenly doubled the price.When I confronted her about the discrepancy, she callously denied ever quoting the original price, retorting with a dismissive "who told you?" remark. Feeling rushed and somewhat cornered, I reluctantly proceeded with the purchase, only to find myself deeply dissatisfied with the service I received.The encounter left a sour taste in my mouth, and I feel compelled to caution others against similar experiences. My advice to anyone considering visiting this establishment is simple: do not sign any documents before confirming the payment details thoroughly.In conclusion, based on my unfortunate encounter and the unprofessional behaviour of the staff, I cannot in good conscience recommend Slough VisionExpress to anyone seeking eyewear.
March 2024 by miranthi huwae
Marvellous service! The optometrist Amin was really kind and took time to listen to my concerns. All the other staff were wonderful and helped select a lovely set of glasses!
July 2023 by angelic
Very well and welcoming staff
July 2023 by Thea Jianu
I had an appointment Saturday 1 July in the morning. The optometrist that saw me (she was a lovely lady) was really nice, polite and knowledgeable and was very careful when she did my eye test and very thorough to check my contact lenses and explain what options I have to switch to toric lenses. I?ve been a Vision Express customer (different branches) since 2018 and this is by far the best experience I had. Thank you and I will definitely come back!
July 2023 by Jasmel Dhillon
I had my appointment Wednesday the guy check my eye side too good he gave me a excellent service l had never treatment before god bless him
June 2023 by Anna Faryno
Very kind and caring staff!
March 2023 by S S
I've tried calling them today, I am aware it was 5.15 and time that they finish is 5.30pm . Someone kept picking the phone and hanging up or just dropping the line!When I called the vision Express at queensmere, they picked up first bell!!I had a quick question to ask and the customer service for Brunel was non existent; basically because no one wanted to do their job and actually pick the phone up. Appalling customer service !!!
January 2023 by Arvind Sugurr
Ordered 2 months ago and have not heard back , neither anybody responds to the phone. Avoid this place.
December 2022 by Derek Wiblin
Vision Express at Tesco Slough are brilliant.Fatima took care of me in a friendly professional manner. I recommend VE highly.
November 2022 by Mubeen Hussain
Absolutely appealing service been on hold for 35 minutes and then got cut offRude staff really bad experience we hadWaiting and waiting for my daughters glasses no communicationWill never use them.again going to specsaver
November 2022 by JayJoe
Good experience.They are quick and more flexible with their timings.Thank you. ?
November 2022 by Maargiana Nicoleta
??I went to check my eye health and I had a pretty nice experience in this store. ?The cost of the consultation was £15, the duration of the consultation was around 15, 20 minutes and I can say that I am quite satisfied with the quality of the services provided. ??I'm going to order my eyeglass frame, I've already seen some models there.I attach below pictures with some pairs that I saw there and I really liked them.??
November 2022 by diane ahmed
Went in ordered 2 pairs of the same glasses , which I have had before ? easy order I thinking ! No 1 pair arrived , after a week , second pair still haven?t arrived , now it?s over a month !! Staff do not chase up, contact you . I have contacted them and been in 3 times !! Yesterday I went in told them to sort it out and get back to me ? guess what heard nothing ? and they do not pick up the phone at all !!! Shocking service
November 2022 by Jalal Mozumder
The service was great and all staff were excellent. Especially Fatima! She helped me throughout my appointment and gave me a very helpful experience. I would really recommend and once again thank you Fatima!
January 2022 by Imran .l
Nice service from Fatema Parker. She was really friendly and provided good service.
