January 2025 by clienthax
Why on earth would you block the main draw of your type of store by placing barely responsive touchscreen kiosks in front of the ENTIRE sandwich making area?, at least put them to the side, each option took multiple presses to get the input to register, and to top it off the segro card has been discontinued with no poster up to inform about this being the case as there was previously, talk about ruining the experience, I very much doubt il be coming here again
January 2025 by Ovais Jafri
The food is good and this outlet is quite spacious, neat and clean. However the toilet door of this outlet is broken and it was a bit surprising to see a broken door in a refined and maintained international chain outlet...they should fix it
December 2024 by Collywobbles
Went here when it first opened and I have loved subway ever since.
December 2024 by Raj Rajput
New self service or touch screen not very good point less having it quicker to order with out them staff are very helpful but touch screens need to go
November 2024 by Anusha Sareen
Most stressful and chaotic subway experience I?ve ever had? why? Because of technology. It is a PRIME example of how technology can negatively impact a business even when the staff and employees are TOP notch. Wait time seems to have doubled with the additional order machines too - with the wait time doubling - my sub and the food sides came to me cold so I honestly don?t understand the benefits of your setup.
I would highly recommend the manager to flag the fact that you may losing customers due to this.
1) spicy Italian a VERY POPULAR option is unavailable on self service and then if you customise to create your own you end up paying nearly double.
2) salad options should include double up if you don?t pick 9 separate salads- this was one of the ORIGINAL subway selling points.
I honestly feel like i should be selling my hospitality consultancy advice because as an ex hospitality business woman I see every single aspect that both hinders and elevates you.
Your staff are probably the only reason some people are coming back but you have made the entire process more complicated as much as it was with good intentions
November 2024 by Duplicitous Ken Doll
Say NO to all this nonsense! Subway worked well the way it was, but now the counter is covered and you order through a screen. Can't even use a Subcard anonymously anymore - now it's another app to track and spy on you and send you ads constantly to your phone. Can't "eat your way" either because the screen is too dumb to let me say "extra pickles" or "a bit more sauce" for example. I guess if you're lucky enough to be over six feet tall you could still see them making your sandwich over the wall and ask, but if you're normal height tough luck I guess! Nearly £15 now for a foot long meal too. Total madness! If this is what Subway is now, I'm done with it!
November 2024 by Jason Davis
Not had a Subway for a while but must admit it was
November 2024 by Manbir Cheema
It was better without touch screens
November 2024 by Tony Carter
New self-service ordering machines installed.
Very helpful staff.
I still managed to order the wrong food i wanted.
November 2024 by Sachin Rajput
Atmosphere is terrible today, service was only good if your talking to one server to help you with the system instead getting what you want, and you can't have more than two sauces on title subs. What's happens if you one line of one sauce and two lines of the other? Have it your way but not any of it.
Oh the system is messed up card machine doesn't tap or chip pin doesn't't take any payments
Options for jack cheese is near the bottom, only found out as I got to the end, Why wasn't it with the other cheeses?
Bread there's only 4 the 5th is extra, when asked they said no sir it shouldn't charge, please wait for next one I'll help you... Too long of a queue, simply walk out. Went to Costa got coffee and two toasties took the same time still waiting for matey to get his order.
November 2024 by Sanvir Sagoo
Subway?s switch to self-service machines has detracted significantly from the customer experience. Traditionally, Subway has set itself apart by allowing customers to watch their sandwiches being made and adjust ingredients as they go. This real-time, interactive approach is central to the brand?s appeal. However, the move to kiosk ordering strips away this distinctive feature, forcing customers to pre-select every detail on a screen without the ease of direct communication with a sandwich artist.
This shift makes ordering a cumbersome and lengthy process?often three to four times longer than before. Unlike fast-food restaurants with fixed menu items, Subway?s customization process doesn?t translate well to kiosks, as each choice must be meticulously entered in advance. This not only slows the experience but can also lead to mistakes and miscommunication, as customers can?t make quick adjustments while watching their food being prepared.
Moreover, kiosks create a more impersonal environment. The personal connection customers once had with Subway employees, who could help clarify orders or make suggestions, is now gone. Customers feel disconnected from the process, which diminishes trust in the freshness and accuracy of their orders. In a brand built on transparency, this loss of visibility into food preparation is particularly problematic.
In trying to mimic the fast-food model, Subway has compromised what made it unique, making the ordering experience less enjoyable and much slower. This shift ultimately frustrates customers, who may now think twice before returning.
November 2024 by Simmy Kaur
I be honest I love subway and the staff always make my sub way I want it but since the self service I can?t even choose what I want in the sub because the one I have doesn?t exist on screen I don?t like this idea of new technology subway was better when you could order and watch the people make the sandwich and you could tell them what you wanted more or less but it?s not the same now so I don?t really feel like coming back because of it. I tried using my reward card for 10 percent it didn?t even work on the screens I realised after purchasing.
I also think the wait is longer before it was so quick.
I will only come back more often if it goes back to normal and I can watch them make my sub and I can choose what I want in my sub which is better.
September 2024 by Rohit Soni
Very unprofessional staff, very rude service by prince and he definitely need some training ..
September 2024 by Geetika Gupta
Very unprofessional service by Mr. Prince.
Very ungrateful. Disappointed
July 2024 by Dmitrij Zavoronkov
Instead of cappuccino they made milk with water.
