January 2024 by Chris G
Worst opticians ever. Always under staffed and will cancel your appointment due to their staff calling in sick and not tell you until you get there. Expect at least an hours wait..
December 2023 by Giovanni Odivilas
Excellent service. Would always recommend specsavers
December 2023 by alok rai
Very bad experience. The staff is pathetic specially the director of store. I will recommed to go another store and change the director of this store.
December 2023 by Priyanka Rai
The staff and Director was not helpful. This franchise of specsaver is not good. They behaved very impolite and will never recommend to visit this torr
December 2023 by Kishor Kukreja
I have been a loyal Specsavers customer for some time now.However, my most recent experience trying to book an eye exam appointment highlighted some opportunities for improvement in their customer service.Previously, I had an eye test done at a different Specsavers branch in January 2023. At that time, the optician prescribed eyeglasses with a lower power than originally diagnosed since the change was quite significant. They asked me to come back in 6-9 months so they could upgrade to the full prescription strength.When I tried scheduling my follow-up appointment at my local branch, the staff spent 15 minutes trying to find availability that worked with my schedule. Just when I thought we had found a time, they mentioned my records were at the other location where my first exam was done. I was told I would need to go back there for the exam or have them transfer my records over first.I politely asked why I couldn?t just have the test done locally since it?s the same company, believing they could access my records from the other branch. They referenced privacy protocols. I offered that I was happy to provide authorization for them to access my history as traveling 50 miles round trip did not make sense when I now live 5 minutes from this location.The staff took 30 minutes to review the situation further. When I asked about the status, they simply stated they cannot complete the exam here and that I would indeed have to go back to the original branch in-person or over the phone to have my records sent first. I suggested starting a new baseline exam here but they indicated that would still not allow visibility for future care if I changed locations again in the future.Ultimately after going back and forth extensively trying to find a reasonable resolution, I had to give up out of frustration over the lack of flexibility. I believe there could be better internal processes to allow patients to transfer locations when reasonable without losing historical exam details. I will now be switching provider networks - losing a previously happy customer.
December 2023 by Jose David Saavedra
Khansa Malik Very friendly professional with good attention to work.
December 2023 by Lee Walcott
Friendly professional and a better choice of frames than I expected very happy with my experience
December 2023 by Naseem Hejazi
Great service.Gets very busy on a Saturday just after 1100hrs.
December 2023 by RavDh78
Got my glasses and staff are very good and know what sort of glasses would suit you.
December 2023 by Khadeejah Dawood
I have been coming here for years, the optometrists are brilliant. Khansa Malik and Aneela Malik have always made me feel comfortable and given me the best service. They explained to me of all my options and helped me decide to start using Myopia management contact lenses. I love these lenses they have definitely helped a lot. Good professional service.
December 2023 by Nazia Khan
The best optometrists I have ever encountered are based right here in Slough at Specsavers!! My family and I have regularly had consultations with Aneela Malik and Khansa Malik over the past decade. They have always provided a wonderful experience with a full and thorough check at each session. Complete professionalism from start to finish using state of the art equipment and very happy with the service and their efficiency. They have diagnosed and successfully treated any issues they identified and my husband & I have much better vision than before. If you are looking for expert attention in the most courteous and friendly manner, I recommend you give them a try!
December 2023 by Patrick Manning
I recently had a new set of computer glasses made for me. The quality of service was exceptional. I would never go anywhere else.
December 2023 by Wasif Lodhi
Great service from start to finish. Very polite staff. Thanks Khansa for going out your way.
December 2023 by Ahmed Arif
Our family has been attending Specsavers Slough for a number of years.Khansa Malik & Aneela Malik have always looked after all of us. Both of them are very knowledgeable and passionate about giving the best possible advice in a caring manner. Our children actually look forward to their eye tests and love visiting them both. So much so we always request to see either of the sisters specifically by name.Our daughters aged 12 and 7 are both in Myopia management since it became available. Khansa & Aneela are both up to date in Myopia and we feel comfortable knowing we are being recommended the latest treatments on the market.We can not recommend either Khansa or Aneela enough. They are a credit to Specsavers Slough.
December 2023 by Beverley Ibrahim
Seen on time and dealt with professionally with good humour. Good choice of glasses and clear concise advice. Not pressured to overspend
