September 2025 by John Lewis
The worst customer service
The worst Metro bank branch
The worst manager in the UK
September 2025 by Nidal Kourd
Unfortunately, the employee ?Muahmmed? was not friendly at all. He didn?t smile and he?s not professional. I am wondering why he was not friendly. Is it because he didn?t get his salary!? Or
Is that the policy of Metro Bank!?
That gentleman had put the Pakistan flag above UK flag on his outfit, he has a lack of welcoming expression.
I was thinking to open a current account in that bank. However, I?ve changed my mind.
By the way, unfortunately, his manager has the same merit as his employee.
Be smart, you have better options in other banks
you deserve the best customer service as you are going to deposit your money not theirs.
September 2025 by K J
Avoid at all cost very unprofessional,surprisingly the lady who served me had a very strong accent. Not sure if they hire locals at this point and the manager TJ was extremely condescending I am sure they will be loosing out on business because of this !
April 2025 by Gabru Singh
Useless everytime you come to drive thru noone there
April 2025 by Harman Khatra
I visited metro bank recently and received very good customer service by Anil. He was very friendly and patient in helping me with my issue, making sure my problem is dealt with promptly and efficiently whilst providing me with respect and kindness. His assistance allowed me to feel very satisfied with my visit. Thank you for this service.
January 2025 by Ali Akbar
The stuff is very rude
November 2024 by JP Van Der Walt
Always friendly and helpful. Ample parking available.
October 2024 by Sheb Ant
There is no queue system, you?ve to sit and wait, most of the time customers who arrive late, was lucky enough to seen first. This is so annoying and frustrating. Staffs have no clue at all????????
October 2024 by Blue Earthcity
MetroBank have actively been involved with extraction of funds from my account £149.99
From Norton Internet Security
This was not authorised and the card was blocked yet MetroBank?s still paid
It
I will be reporting to the FCA Banking ombudsman and reclaiming compensation
It?s a horrible bank stay away and find a better option.
October 2024 by Jazzy Sandhu
How this bank tried to secure business by publishing 364 days a year 8am to 8pm, once they got enough business, they decided to cut their hours, thats a cheat with their customers, of course customer satisfaction is nowhere on their agenda. I only opened account for the deposit box so that I can go non-working hours. Time to move to somewhere else !!!
October 2024 by Amer Abbasi
I recently visited Metro Bank in Slough, and I must say it was a fantastic experience. The staff were incredibly polite, helpful, and professional. They went above and beyond to assist me, and their customer service truly stood out. Whether it was answering my questions or handling my requests, everything was done with a smile and great efficiency.
I highly recommend this branch for anyone looking for great service and a friendly atmosphere. Thank you to the entire team at Metro Bank Slough for making my visit such a pleasant one!
September 2024 by Vicki Gregorowski
I am not a Metro Bsnk customer but had to visit the Slough branch to be added to a community account. The man receiving us was efficient at understanding what I needed (although I was a bit vague). He sat me down and I was quickly seen by someone despite not having an appointment. Tom was pleasant, efficient and understanding, leaving me feeling informed and confident in what I needed to do. Very impressed.
July 2024 by Kornelia Gorska
Used to be great, open later than Hugh Street banks and the drive through was a massive bonus, although they've cut their hours and the drive through hasn't been operational for at least 2 months now. Will be looking at switching banks, as these were the selling points when I've opened my account around 10 years ago
July 2024 by Gsc
Moody customer service from person at the counter.
July 2024 by Alex Hucker
Some people follow policy others don't. Not good when dealing with money and a business
