December 2023 by Simona Goci
Samina has been extremely helpful with a matter that no other member of staff was patient enough to solve. Thank you
December 2023 by Valerie Friar
Customer Service non existant. Not enough staff available. Spent 45 minutes trying to pay a cheque in because it was oversized and wouldn't go in the automatic machines. Management need retraining on how to treat customers. Avoid!
August 2023 by yanacruz
Been there a few times and never had issues. Nice branch with AC and whilst you`re queuing they ask you want you need to see if they can help or not, so you don`t waste your time in a queue. Much better than Natwest across the road.
May 2023 by Sl Supplements
Well me and other customers waiting is 9:06 bank is still close on website is says is open at 9 o'clock. Lazy staff lazy ppl absolutely ridiculous avoid avoid avoid...
February 2023 by Greg Hall
Worst Lloyds branch I have ever been to. Rather drive somewhere else than come to this disaster.
January 2023 by david livingston
Bank staff are polite and helpful.
November 2022 by Armando
(Translated by Google) It's the worst bank, I was there for an online banking and kept me for 2 hours when he could have solved me in 5 minutes, he preferred to leave for the break 15 minutes before he didn't help me ??????(Original)Este ceea mai proasta banca am fost acolo pentru un online Banking ?i ma ?inut 2 ore când putea sa ma rezolve in 5 minute a preferat sa plece la pauza înainte cu 15 minute sa nu ma ajute ??????
October 2022 by Alisa Siddiq
A bank is an essential service. This place should not be closed. The opening times for Banks already disregard full time employees #mostofthepopulation Now my nearest Lloyds is double the walk away. If there was at least an explanation I would not be so disgruntled.
October 2022 by Onur Can Nisanci
Such an unprofessional place, please stay away from it! I went there to verify my documents to open an account. The staff had a looked at my documents and told me that everything is okay and gave me an appointment date. I even asked him again: "is everything okay with my documents?" and he told me yes we accept Home Office documents as a proof of address and booked me an appointment. Then I attended my appointment and they declined to open an account for me. Because they didn't accept those documents I provided but previously they told me that they were going to accept it! The lady was very rude and she didn't even listened to me to explain my situation. When I was talking to her, she was looking at somewhere else and didn't even properly apologize to me for wasting my time and leaving me in such an unfortunate position.It was easy for me to go to the another bank and set up my account on the same day! This indicates that the problem is with your staff not with my documents.
August 2022 by Judith Winterbourne
The last few days of going to high street Lloyds they have opened up late.should be open at 9.00 am but opening at 9.20 excuse was no staff all gone sick
July 2022 by Sikandar Baig
The worst customer service. Rude staff not helpful at all. Manager extremely rude behaviour. Do not visit Slough branch go somewhere else instead. Manager named Lisa was unfriendly unhelpful and rude. They don?t deserve even 1 star rating.
July 2022 by Mirza Baig
The worst customer service. Rude staff not helpful at all. Manager extremely rude behaviour. Do not visit Slough branch go somewhere else instead. Manager named Lisa was unfriendly unhelpful and rude. They don?t deserve even 1 star rating.
April 2022 by VINOD J
Went to open account. It was really quick! I have filled my application form online and just went to submit my ID. They have made it smooth like a breeze and answered all the queries as well.
April 2022 by Kavita Patel
I'm in complete disbelief of the customer service this branch provides. Some of the staff members could probably do with some training on adequate customer service. I was served by a very rude woman this morning (~9:30), unfortunately wasn't able to get her name. The woman's demeanour changed as soon as she saw a business cash deposit. Don't get me wrong, I have previously worked in retail, I can understand that people are allowed to have bad days but this was something else. It is also confirmed by the larger number of negative reviews for this branch. Lloyds sort yourself out this doesn't look good on your brand especially having unwelcoming and rude staff. She was refusing to take my bag as it was too big to fit into their machine. Then stated "that's your problem" without actually suggesting a solution or even proving us with an extra bag to split the contents into. Never had a problem in the Slough trading estate branch with even bigger bags, therefore, I'd highly recommend customers go there instead of this branch.
August 2021 by Zuzanna Walz
It's all good when I go to the bank nice customer service, however whenever I call them to fix problem they hang up or pass one to another which an absolutely waste of time for this disgusting behaviour.
