February 2024 by Richard T
The store does not display opening times on site, they tend to close earlier than the times on the official website, no warning. They don't pick up when you phone to check times, and all customer service head office can say "check the website" they don't know either when the store makes up its own hours !
December 2023 by Anoymonous L.
This place is bad. The owner of the shops banned me for basically having a learning dissability and getting a tiny bit reckless. Tried to appeal through emailing customer service and they don't care. Whenever i'm nearby they watch me for no reason and that's very intimdating. Makes me feel like there puprosely discrimnating against me. Security was also physical for no reason. Hasn't even replied to most recent email with customer service. Better to go to the WH Smith in Reading Station rather than the one in Broad Street who are a lot more understanding and never banned me. If the owner of broad street WH SMITH is reading this. look up pathological demand avoidanceautism.org.uk/advice-and?
December 2023 by Rebecca Etchells
I?ll start my review by saying the staff that served me on the weekend were lovely. However the store smelt awful, so bad I left before buying everything I needed. I am not sure where the manager was but they were not doing a good job at keeping their store fragrant. I will be shopping at the train station smiths from now on. Disappointed is an understatement.
July 2023 by Emma Win (Emwin79)
Avoid this PO at peak times I came in at 4.45 and the queue was ridiculous.There weee 3 members of staff but only one working at the po counter!!I would expect in busy periods for others to help out to reduce wait times
June 2023 by dave pelton
Long narrow shop with all the items that you would expect from W H Smith. I just think it could do with a refurbishment and bringing up to date a bit.
May 2023 by John Swiestowski
This shop is over 2 floors, selling everything from stationary, books and art supplies. This WH Smiths is located halfway up the prodestranised Broad Street in Reading Rown Centre.This outlet houses a small post office on the 2nd floor.
April 2023 by Albert Richardson
There was big fat duck inside store ?
February 2023 by Emily Dtone
It's always good to go into WHSmith early. Because it's nice and quiet.
August 2022 by Johan Ohlin
They have quite a selection of books and craft materials.
February 2022 by Kevin Acrher
The display end up left pay machine then arrive to counter & pay & again.
October 2021 by Kenneth Nel
Cards, Staionery and a post office upstairs
September 2020 by Jeff M
The 'girl' at the counter with red hair is the most unpleasant human being I've ever encountered. Please, I recommend people go elsewhere to shop. Get your books online, no abuse, and cheaper. Glad to see these book stores cease to exist.
July 2020 by Ruxandra Zavoianu
I?ve visited the store today and noticed the opening hours are different than the ones from here. I suggested an edit and uploaded a photo with the opening times of Royal Mail too. Reattaching them here again for general info. Hope this helps!
July 2020 by Obiageli Heidelberger
Very disappointed about aggressive, unprofessional staff behaviour at bookstore today.I was searching for specific KS1 and KS2 material today at about 11.30 am and approached a young lady upstairs with the hope that she could be of help. The person was not familiar with what I was looking for, which was not a problem at all, but she was also quite aggressive, when I gave her more information to aid the search and told me: ?We still don?t do such here?. When I suggested the possibility of inquiring from any of her colleagues whether thy had heard of it, she told me that she can?t.When I called her aside to ask why she was reacting so aggressively, she told me that I did not believe her. Even after assuring her that that was not the case, and that I merely wanted to exhaust all possibilities and locate the items, she still did not change her attitude for the better.This was a very upsetting, unprofessional and uncalled for incident, which I would not want to experience again.
July 2020 by Alexander Bradbury
"Whsmith Reading Customer Service is Excellent, the staff are Professional and Friendly,the selection of Books,Greeting Cards,Stationery and Newspapers is Fantastic, Availability very strong,always Great Offers and a Great size store to shop in."
