March 2025 by christine Pridmore
It was our first visit to Toby Carvery. We arrived with our 11 year old (small for his age) and 14 year old who were very excited and could not wait to go to the counter and fill their plates, so went ahead of my husband and I.
When back at the table we realised they both had large plates, albeit my 11 year old had meat, carrots and a yorkshire pudding, so lost on his plate. I asked why he didn't get a small child's plate and he said because there wasn't any and the server gave him the large plate. We explained to the waitress, as didn't want to be charged the full adult price of £16.99 as the children's portion for under 12 is £7.49 for two courses. She called for the Manager Emma, who insisted we pay the full price for the adult plate, albeit child portion as part of Toby policy, also part of the policy is the small children's plates are kept out of sight behind the serving counter and need to be asked for. I commend her for sticking to company policy but there are times when you need to use initiative over policy. Sadly, we chose to leave and not stay for dessert, more drinks and coffee. I feel policy over initiative loses customers and gives opportunity in situations, like ours, who have genuine lack of Toby Carvery knowledge, for bad reviews.
My reason for this review is to warn future customers with under 12 diners to Lower Earley Toby, to ask for a small plate otherwise you will be charged adult prices. Your loss and Toby gain!
March 2025 by Ro Fo
Well I dont think the lad who "confronted" us at book in could have been any more obnoxious but I'm sure with training he'll manage it
March 2025 by Steve Kinghorn
Very helpful and knowledgeable staff
March 2025 by Kelly Olive
Went for breakfast, and I had an email sent with an offer for breakfast. You think you're getting a good deal, but drinks are expensive. I paid £25 for 5 drinks, being 3 cups of tea and 2 Pepsi max's. Seems a bit steep to me.
March 2025 by Terry Little
Meat was good but the veg dried out potatoes not good either
March 2025 by Mike Silvey
Always well looked after by the staff. Food is ok.
March 2025 by Rebecca Aquino
I would say this place is much better than the one in caversham.this place gets very busy so if you want a gareented table it's better to book.food is good .server's were not very friendly .meat potions are very small.
February 2025 by Ken Gunston
Dietary restrictions: Dairy Allergy
February 2025 by Jane Houghton
Even though it is busy the wait times were good.
Fab toasties, meat succulent and fresh veg, good value for money.
Vegetarian options: Lovely veggie pie
Parking: Big car patk
Kid-friendliness: Lots of children, friendly atmosphere
February 2025 by Steven Martin
Excellent standard maintained throughout - booking, confirmation, welcom, ordering as usual. Timing and condition of food very good. Disappointment that a specific telephone request made the day before to celebrate my wife's birthday was ignored.
February 2025 by Andrew Stephens
Welcoming and efficient staff/team was very positive indeed
Parking: Close by and free
February 2025 by vbg hghghgh
Had a code for a free drink, staff member redeemed it on a tablet and never saw them again. When I tried to flag down my free drink and find the code again, manager said it wasn?t her problem and I need to speak to head office about it to get my code back. Felt very disregarded and lack of care, and yes, I had to pay for the drink.
February 2025 by Jane Patey
It was quite busy when we visited however the staff were very attentive
Nothing was too much trouble
The food was lovely, tasty and hot
February 2025 by Paul Cooke
Another great visit. Special deal love the prices and love the food. Best Toby for miles. Keep doing the pork scratchings I'll come back just for that.
January 2025 by Mary Katie Gorman
Very busy environment, staff very helpful and food was edible and hot.
Parking: Only 4 disabled parking spots.
