March 2024 by John Sherry
Still waiting on blood test results almost 1 month ago.The receptionist won't book be an appointment.When I mentioned Google reviews she hung the phone up on me.
October 2023 by Nicola Fieniuk
All very good today ,called in for blood tests ,which were organised for the next morning, flu jab offered and appt arranged for next week for results and diabetic review.
October 2023 by Mohan Mistry
Carol was very good. She also managed to switch my HbA1c test so I didn't need to make a second visit in a few days time.Thanks
October 2023 by Emma Carr
I didn't have a consultation t the surgery it was only to have muBloods taken but was very happy
October 2023 by Sharon Bethel
Smooth from start to finish. Appt. for blood tests made one day, done the following day with little waiting around at the Shinfield practise. Staff helpful and cheerful. Thank you.
October 2023 by Kamran Zaidi
Quick and efficient service. Friendly and polite nurse.
September 2023 by Viktoriia Vlasenko
I think it?s been a year since we were promised improvements, but 0 changes were made. I always find it difficult to book an appointment. I had a newborn check today - and I did not get any answer to my questions, only ?oh, good, good? when I shared any concerns or enquiries. Like, oh, good you are concerned. Full stop ????Also it was so hot, with all the windows closed - my baby had been crying like crazy until we left ??? if the main thing for this visits is to rotate the hips and measure baby, then create an account for each parent, we can easily do this at home and upload results online, no need to take time from a GP?s scheduleA year ago I had a miscarriage. I called reception to cancel my appointment and explained why. I heard two sentences: how do you know you had a miscarriage? Thanks for letting us know. 0 remorse or support. While delivery at Royal Berks and health visitors team have new awesomely amazing and professional, coming back to GP service in Shinfield brought me back to a hell.I wish we could have other options, this practice has been the worse I ever experienced.
November 2022 by Maiya Gothalie
Myself and my family have had visited both site in last four weeks. We were treated both occasions very good!My friend from army retired officer has resigned with south reading surgery. He was treated very well by a receptionist and doctor on the day.They were down to earth and professional.Although there were strict instructions to enter Building due to covid, however surgery was clean and spacious in our visit. Thank you doctor and receptionist!
November 2020 by Gary Waddington
I deeply regret not reading the reviews posted here before registering at this surgery, as having just registered at this practice I've immediately encountered the oft reported issues of rude and unhelpful reception staff.I phoned in attempt to make an appointment for flu and pneumococcal vaccinations. While there were legitimate reasons why it was not possible to make the appointment at this time (e.g. flu jabs for under-65s not yet received by the surgery), I do not appreciate the receptionist huffing and puffing her way through the call as though I had asked her something quite unreasonable, I very much got the impression that she really couldn't be bothered to deal with the call.I've am absolutely sick to the hind teeth of the quality of NHS provision in the Reading area and am not prepared to tolerate this sort of nonsense, so I requested that my registration be cancelled. They are attempting to insist this is not possible without registering at another practice. The problem being that I know full well that it is indeed possible, I cancelled my registration at my previous practice without registering elsewhere after I had lost faith in them. Indeed, I even received a letter from NHS central records some time back to inform me that I wasn't registered with any GP practice and advising me to do so. Further, the "welcome" pack notes that they can de-register a patient if they feel they have been abusive, so registration at another practice clearly isn't a prerequisite.In summary, my first attempt to book an appointment I have encountered a rude receptionist and been presented with lies, needless to say there will not be a second attempt to make an appointment.
November 2020 by Kate Barnham
I don't understand the low ratings and complaints about this surgeryI have found all staff really professional and thoroughI have never attended such a good practiceI can only think that people who aren't being told what they want to hear are reviewing from a point of frustration. Please don't let the bad reviews put you off
November 2019 by sebastian grzelak
One of the most hostile places I've ever been to. If you need medical attention you better going to different place. Don't be surprised if reception staff will be rude to you or nobody will be answering the phone.
November 2018 by Stephanie Chong
The doctors and nurses are nice. They are located in a modern building with good facilities with a pharmacy in the same building and dentists next door with parking for cars and bicycles.They are badly let down by the poor reception staff who are slow and not particularly friendly or knowledgeable even with their own processes. Unless it's deemed urgent don't expect any availability in appointments under a month. If you decide to call, make sure your phone is fully charged and you're not in a rush! It's a shame as I'm really supportive of local services.
