March 2024 by rowan mckenna
Making you wait is their favourite pastime
March 2024 by Mark Cosstick
Trying to get through on the phone is near impossible, I've been caller no 5 for 48 minutes. These people obviously don't read their own reviews. The place needs overhauling from the top down. Disgraceful surgery
March 2024 by Andrzej A
The worst practice and customer service I ever dealt with. Waiting week for urgent respond that can be only dealt by practice, no one else.
October 2023 by Mike Ever
Avoid if possible. Booking an appointment is near impossible, when you do get seen they try to make it a phone call, don't take your concerns seriously and ask you to make another appointment if you are still sick later, which is again near impossible.This place is dangerous.
September 2023 by Dominic Rider
The phone booking system here is a joke. You have to call at 8am to try and get an appointment for some time in the whole day.You'll be offered a phone consult preferentially which suits in some cases but not all. If you need a face to face appointment they're probably already booked out.System needs overhauling this is not an acceptable way to run a medical practice.Suggestion would be to have two phone booking times, 8am for morning slots and 1300 for afternoon. Offer face to face consultations off the bat for certain ailments i.e those which require a physical examination
June 2023 by Alex Moffatt
Useless surgery - spent 45 min waiting on call to not be allowed to book an appointment? Apparently they only do bookings 2 days in advance but why are the lines open to book an appointment if there are none left? Receptionist was unpleasant and really not helpful too.
April 2023 by Hema Budha
It does not harm you to try ringing the patient back at least once if they missed your call; especially if they had to wait for 40 mins to arrange just a call back!!!Basically, if a patient misses their call patient will have to ring the following day. I missed the call literally by a second or so as I was struggling with my new phone and when I rang back (wait time another 15 minutes or so) they asked me to call back the next day.I work in the NHS too and I know howstretched we can be but this kind of unreasonable rule of "not-calling-back-if-you-miss-our-call" is ridiculous and appalling.
March 2023 by junu limbu
The perfection approach taken in the treatment in my legs by the Nurse Jade.On behalf of Ian Sampson one of your patient in St Philips care home Wokingham.
November 2022 by Vero Haya
I would give 0 stars the worse gp never help with any thing and they don't know even how to talk with patients they shouting at us and hung up the call while we talking and trying to explain to them .
November 2022 by Jamie Nicholls
AVOID!! They lie, don?t know anything useful and if they don?t like how the conversation is going they simply hang up on you after waiting over an hour on the phone! Bloody awful.
November 2022 by Art S
The worst by far ..I could give them a banana shape instead of star shape .You can find a better medical services in a scrapyard than here ..
November 2022 by TheDHimself
Been sick for 3 months and finally managed to speak with a doctor. She was rattling off stats from a blood test which I already had seen. When attempting to tell her my symptoms she told me to be quiet.I eventually managed to speak and explained my symptoms, she told me that she did not know about them as they had not been recorded and got me booked in for an emergency scan.Avoid this place if you can. Clearly understaffed and those who are working there are too busy to care about the general needs of their patients. Would give 0 stars if I could
November 2022 by swathi Reddy G
I am in terrible pain and I don't get appointments from GP. once I missed a call and I was just a second away from lifting the call and they didn't try to call me again(as per rules they need to call twice if a patient missed the call). This is ridiculous , I have to call them again and again. They are not serving the patients with the good medical advise and follow-up sessions. They are making peoples suffering more progressed and more worst.
November 2022 by Erick Matos
Run away from this place at all cost! There is nothing worst than this. Poor staff, poor service, they don't know what they are doing. Just can't believe I took so long insisting in there. Always a mess, there is no communication, everyone grumpy all the time, you schedule a time in one place, when you take the day to be there, there is always a different message for going to the other surgery, nurses rude in every single experience in there, horrible phone consultation rushing you to close the call. There should be a quality assessment in those place, as there is no way this can be running. A true shame.
November 2022 by Benoit Cauro
Doctors won't issue prescriptions ...requested 3 times , twice through pharmacy then at the reception. Doctor cant be bothered to sign the prescription, so pharmacy cannot issue. For over 6 days I have been without my medication. Pharmacy is embarrassed on their behalf but cannot do anything about it. Avoid avoid avoid ... so unprofessional staff
