January 2024 by Jay R
Was served by a lovely lady called Haleemah at the Reading Oracle store. She was extremely helpful and very friendly. She went above and beyond to help me and my daughter find the most suitable products. She was very knowledgeable on the company and its ethos aswell as their products. I was extremely impressed and will be buying more products from this store in the future because of her.
December 2023 by Izzie Dyer
I popped by to do some Christmas shopping a week or so ago and wanted to shout out Liam and Ree for being so helpful! ?? They were both so chatty and complimentary and I came out with the perfect presents, plus some lovely samples for myself that I?ve really enjoyed using. Thank you both for your kindness and such a lovely experience!
December 2023 by Neon_ Lines
Amazing bath bombs and beauty products! Loved the smell of the women's perfume too ?. The staff were so helpful and very good at suggesting things and were so friendly. I'll definitely be back again
December 2023 by Kate Harris
We had excellent customer service in our recent trip into the Reading store. Koa was very knowledgeable and helped us to pick out some Christmas gifts. We were introduced to some products and gift ideas we hadn?t thought of and it made the experience very enjoyable. Thanks Koa!
December 2023 by Martinique Thorpe
Had the most amazing time in Lush yesterday with my mum, Robin and Lee were so incredibly helpful and didn't make us feel rushed or unimportant. Their abudunace of knowledge put us at ease and helped us pick up new products and fragrances we hadn't though of before! In all mine and my mothers years of shopping at lush we have never had a more memorable and special experience.Wish all of the team on shift a wonderful holiday period!
December 2023 by Lizzie P
Normally I don?t like a high level of interaction when I am shopping but I found Ceara incredibly helpful and generous on our visit. We were discussing with her during shopping how our son loves bath bombs and she randomly gifted us a beautiful bomb to give him. She was helpful and knowledgeable discussing shampoo bars and generally kind and fun to talk to. We?d had a day of feeling completely invisible in terms of service and Ceara really turned our spirits around.
December 2023 by Vix Anderson-Cross
Fantastic customer service from Ben today despite how busy the store was! (Saturday on the lead up to Xmas!) They were very helpful in advising on bath bombs including a couple of demonstrations and even gave me a lucky dip on the way out ?Also had lovely service from the two staff on the tills who were happy and smiley despite the rush!
December 2023 by Izzy T
The best customer service i?ve ever experienced in my life, i?m not joking. Everyone here was super attentive, lovely to talk to and demonstrated excellent knowledge about their products as well as being super lovely and massive hype people- i felt like i had a free therapy session! I was so take back at how fantastic the service was here that i came back with some cookies as a thank you (so sorry i didn?t get to hand them out and give a hug to every single amazing staff member that served me!) I left with products that I love and planning my next pay day trip too for more. <3 Staff working here should be super proud of the people that they are Xxx
December 2023 by Sonia Chagani
I had the most amazing in store shopping experience at Lush Reading. We were attended by David who was the kindest and listened to what we were after and gave us exactly what we needed. While we were leaving, David also gave us a free lip scrub because I had told him during our chat that my lips needed some care along with a pay it forward card. I will definitely pay it forward. Moi at the till was also incredible. Thanks guys for making my visit so fulfilling. All the best xx
December 2023 by Abi King
I?m not from Reading, however I was in the area on Sunday 19th Nov, like always the staff in Lush are always super positive and helpful, a lovely guy called Ben who was working this day was so helpful, and very festive (loved it), he let me do some demos on several products, he was very informative and knew so much information about each item he showed me and the benefits, nothing was ever an issue and the fact he took the time out to show me these several items and be so polite really made it a great in store experience, I wanted him to be recognised for this, he was that kind that when I was paying for my item with another member of staff he came over and did like a gesture of good will and gifted me a small lush perfume, it really made my day and put a smile on my face, thank you Ben!
December 2023 by Aaron Falls
Robin is an amazing asset to the Reading store, such a lovely person and easy to talk to! Thank you for the gift Robin ??(I?ve also left a review to customer services email, hope it finds you well)
December 2023 by Julia Zygier
Our Saturday Lush experience was amazing, went to the store to see bath bombs, Katherine introduced us to the rest of the Lush collection and we ended up leaving with half the store and have no regrets (we also smell fantastic). Thanks Katherine it was pleasure meeting such a knowledgeable, enthusiastic and kind person! You made our cold Saturday brighter.
November 2023 by Steph Newman
My daughter and I visited Lush this evening and were assisted by Koa who was super helpful and so kind. Koa spent lots of time with us taking us through products so that my daughter was able to sample, which made her feel really special. We didn?t feel at all rushed, the atmosphere in store was lovely and every member of the team that we spoke with at Lush Reading were also smiling, helpful and kind ? a lovely experience as always ??
November 2023 by Niamh Mears
Jamila was so lovely and helped me find some skincare that best suited my skin type and gave me a little demo on different products. (while also being a delight to chat to! )Definitely brightened up my day after a long day at work
November 2023 by Linda Frewin
The sale assistant Naomi was so helpful. I had no idea what I wanted for presents. She took her time and let me try many products. I'm very happy with my purchases.
