September 2025 by Mischa
Likely the worst managed brunch I have ever been to .. waiting time 10mins before someone sends you to another queue for another 20 mins. Painful
August 2025 by Leeroy Artwell
Came in yesterday as I had an issue and spoke to someone guy think his name was Thierry around 2:30 and all I can say is he's rude and disrespectful he was firing me questions witch was fine but as I was trying to answer him his attitude was you keep on interrupting me and I was interrupting him because I was trying to answer the questions and then he decided to tell me there is a zero tolerance and he isn't going to help me my issure wasnt resolved and i think as a company you need to train your staff to deal with autistic individuals because we prefer conversations that are direct, and if your staff can't handle people with mental health then they shouldn't be in customer service so I will be taking this further as I left felling as i said before disrespected
August 2025 by Pablo Montana
Having experience with several other banks, I can confidently say that Lloyds Bank met my expectations. For me, it is the best bank in the UK.
June 2025 by Sneha S
Extremely disappointed with the service at the Reading Lloyds Bank branch.
The staff were rude, unhelpful, and seemed completely uninterested in resolving my issue. I expected at least a basic level of courtesy and support, but unfortunately, that was missing. Very frustrating experience and not what I would expect from a major bank
June 2025 by K N Dinesh Babu
Unfriendly rude staffs in this branch
April 2025 by Sam W
Systems down, long queues, not enough staff. Very slow service. Lagging behind other banks, disappointing service after banking with Lloyds for 20 years. Will be leaving them soon.
February 2025 by Allan Crisp
0345 numbers are chargeable & have now cost me in excess of £18.00 & wiped out my call allowance on my mobile! I cannot distribute funds to family, as cheques are declined & BACS payments are now being declined too despite there being more than enough funds to pay out!
February 2025 by William Stavely
Long queues an avoidable problem. Once you can get your hands on a staff member, they're invariably helpful. Are the managers blind or myopic? I know they are instructed to economise on staff, but this is lunatic parsimony and numerous potential new customers walked out.
My comments are based on numerous failed visits, not just one.
January 2025 by Aroosa Nauman
Worst customer service. Not ready to help
January 2025 by Natalie
Worst bank I?ve ever used! Blocked my card for no reason and can?t get through to them. Will be changing banks immediately.
November 2024 by Ahmed Emmy
Went there and there was rude woman staff
November 2024 by dania
I got my application cancelled twice because my name was an issue. I wouldn't have been upset the first time, but being told it was a problem for a second time infuriates me. I?ve come back and have the same issue with my name when I followed exactly what I was instructed the previous time I had to verify my ID. At this point, my name isn?t the problem; the terrible employees are.
November 2024 by Ram Lama
Service is really bad ! When you ask something in the branch staff behave like we are burden on them.
I?m frequent visit to this branch due to my business requirements and I don?t have choice.
October 2024 by Hanna Wu
Had a very helpful assistant
October 2024 by Stella Clark
My credit card pin number has failed to arrive. There is no option on pin services and the automatic system only allowed for a new pin for my husband's card, not for mine, which is the one that has failed to arrive. What are you supposed to do if you can't get to a branch?
