July 2023 by Howard Barnes
Excellent, kind, helpful customer service this morning from Denisa at this branch, who picked up an "overflow" call from HO as lines so busy. A rather complicated query to take in then help me sort out involving a lot of information. Denisa knew the system, what to look for to answer my questions. She was brilliant. I have received excellent customer service from Leeds HO, our local branch, and now two other branches that picked up overflow calls in recent weeks. Thank you all so much. Life is tricky in late 70s with the complexities of investing today. It is so good to be able to actually TALK to someone who is sensible, helpful, calls back as promised, knows their stuff about products and systems they work with. Well done.
March 2023 by Kate Trussler
Always great service, called by your name love the customer service, such friendly, professional building society, Always happy to answer any financial questions.
July 2022 by The Inspector
Cash ISA rate was good initially but LBS has not responded to recent rate rises except by offering fixed rate Cash ISAs. Only a fool would invest for a minimum of 12 months, given the current market conditions. So we have removed many thousands into a/cs. paying 44% more than LBS with instant access. Wake up to market trends and common sense!
September 2021 by Jc
Where is my mortgage offer? You?ve been on my request for weeks and I?m about to lose my property because you lot can?t get yourselves in gear??
