September 2025 by L Bunney
Need a little more signage to get in and out. Not being locals, we came in through one side entrance and couldn't work out how to get to the front. A bit confusing. Luckily JL customers are great and two people overheard us and helped us out.
August 2025 by Sammy Evans
Amazing selection of clothes and good quality, but sadly lacking in plus size
August 2025 by Jonathan Wood
I received an apple macbook, (and opened the box). It's not powerful enough to run what i needed, this was realised in 10min. I packaged it up, booked a return, and took it to my local Waitrose who accepted the return.
I was contacted by JL who had refused the return because i'd 'opened the box.
NEVER BUY APPLE from John Lewis! it's the worst experience you can imagine from people you probably trust.
In addition, as of writing this they haven't told me they've sent it back, despite promising to despatch it yesterday.... BEWARE
August 2025 by jonathan
They don't cleat the tables in the restaurant very well. Needs attention. Several visits and it's the same every time. Had to do it myself.
August 2025 by Steve Culshaw
Always a pleasant experience
Update: still very pleasant
Yeap, nice environment for shopping
August 2025 by Anita Gupta
I had a wonderful facial with Jay at La Mer. She took so much care in understanding my skin and customised the treatment perfectly to my needs. The whole experience felt truly personal and relaxing. Jay is amazing at what she does, and I always look forward to seeing her next! Highly recommend her :)
August 2025 by Sarah Mills
It was clean and tidy, the staff were quite helpful too.
July 2025 by Corina Crowley
Disappointing Decline in Customer Service at John Lewis
John Lewis used to be known for having some of the best customer service on the high street ? sadly, that is no longer the case. It?s now nearly impossible to speak directly to a store, and the response to faulty goods is shockingly poor. What was once a trusted brand has become frustrating and unhelpful. I would no longer recommend John Lewis to anyone, which is such a shame.
July 2025 by Luci D-P
I had an amazing facial from Jay yesterday from the La Mer team in their spa private treatment area downstairs. Jay has an wonderful manner and magic hands. She is so knowledgable and I can?t wait to go back. She also connected me with Katie on the Jo Malone counter who gave me a lovely hand and arm massage and helped me select some gifts for some clients. I was very impressed with them both. So friendly, I was very impressed with the service I received.
July 2025 by A W
Large store, good range of departments. A great asset to the town centre.
July 2025 by Paul Goodwin
The best place to shop in Reading.
July 2025 by Georgia Faulkner
ESTÉE LAUDER, OWA (please correct me if I spelled your name wrong!)
I would just like to put my appreciation out there for the wonderful lady, Owa, behind the Estée Lauder counter today.
Not only has she got a great knowledge of Estée Lauder products but she is very friendly, charming and of course, absolutely stunning.
It was such a pleasure meeting you & you'll probably see me again soon to repurchase my favourites!
July 2025 by Rebeca Romaniuc
I really recomand Maria , She is a wonderful girl and helps you and has a lot of patience. The best ????
March 2025 by Kaneegai Chinapyel
My son likes this place just because he likes riding in the glass lifts
February 2025 by Steve
John Lewis is the level of customer service that all businesses should be aiming for. THey are a delight to deal with. Competent, informed, helpful, clearly spoken, just a five star service. Why you would go anywhere else to buy something on line if they stock it is a mystery to me. I have been a customer for many years and will continue to be so. In a world of poor service and staff that cant be bothered to help, this is an example of how to do things properly.
