December 2023 by C L
Excellent tool hire experience! The staff was incredibly friendly and helpful, guiding me through options. Quick service too ? got what I needed promptly. Will definitely return for future projects!
September 2023 by John Tition
I received a broken mixer , we ask for replacement also second was broken.Very disappointing.Not recommend ??
August 2023 by Ben Brown
Jo at the reading branch is amazing, always happy to help and give great advice. The service and product is always top draw. Thank you
April 2023 by Clifford Laysell
I ordered a broken carpet washer that leaked in one spot causing damage to my house. I complained to the manager who said to email him. Received no apology, compensation for damages or even a reply.All I really got was a mouth full poor excuses from the click and collect woman who said it wasn?t there fault the machine is faulty and said it probably came from another branch, to be fair to her though she was quiet clearly a few sandwiches short of a picnic.
March 2023 by Minnie Moocher
Terrible service and customer care. Will never go back
March 2023 by Alan Wade-Green
Had a great ladder training course there, which gave me all the tools I needed to do my job correctly
January 2023 by dane hodson
Great staff that did everything they could to help whilst dealing with logistical problems. First choice for my tool hire
January 2023 by Richard Stiff
Very helpful smiley staff. Good service.
September 2022 by Rog McDonnell
All very efficient. Collection was quick, no queuing and staff very pleasant. Equipment was as described and well maintained. Drop off even quicker and invoice sent within an hour. Just don?t follow Google maps to get there from Reading as it tried to take me through a metal fence. Would recommend.
August 2022 by Mikunia Mar
Great service.... especially Jo Thanks
July 2022 by Kamil Reszka
I try to make an order, there was some technical issue money was taken from the account even the order did not go. I try contact with office they tell me to write to them, three weeks later nothing no answer no solution. Not recommended
June 2022 by Kevin Green
Great to see that you finally have someone who is solely doing the click and collect. Jo was really helpful and made both my collection and pick up so much simpler than my past few visits.
December 2021 by Daniel Wallace
Unbelievably useless - hired a floor sander package with lots of sandpaper (because the machines would be useless without them) - and then when we came to pick up they?d forgotten to order in the paper.Guy at the counter said it happened all the time, and I should maybe try B&Q for the paper - spoiler alert, nowhere sells it. He also couldn?t tell us what paper we needed or what the specs where (in all fairness, he was warehouse op as they?ve gotten rid of all their hire counter staff).Cancelled and went to Brandon Tool Hire in Reading instead, who were absolutely fantastic - should have gone straight there!HSS = dogsh*t; I?d give them minus stars if I could. AVOID.
November 2021 by Bad Bob Spanking
Why can't you reopen your shop? It's rather silly calling a number and wait ages for someone to help you?
June 2021 by Erik Nava
I would give 0 stars if it was possible, I was charged for something I did't use, even after dozens of phone calls nobody solve the problem, if they don't cancel my invoice I'll take legal actions, avoid this company.
