March 2024 by Isel.Aranda
They literally made me cry , I absolutely do not recommend this place to anyone. Not even to my enemies. The staff is so horrible and disrespectful.I called them to book my appointment at 13:00. When I reached, the salon was really full ( they just asking everyone waiting to go). I waited for 45 mins even after having a booking and nobody showed any courtesy to even apologies for the delay.When my turn came, I show the guy working there what I would like to have and his reaction was ? OHH NOO TOO EXPENSIVE TO EXPENSIVE ?. When I called to book the appointment he said that the charges were 37£. But at the shop he started to negotiate with his colleague about the new charge he was going to charge me and said 58£ for a very simple design. I understand that art has to be paid and also time and dedication and I was more than happy but he was continuously screaming That the design was expensive?????? As If he is going to pay from his pocket.He was literally screaming at me in the salon and the salon was busy and that really made me feel so embarrassed .My tears felt down. I just wanted to get over this situation and leave so I picked a very basic design to finish and leave this place as soon as possible . The staff was laughing and talking in their language. Nobody didn?t even bother to ask me if I liked my nails, ABSOLUTELY NOTHING.The only thing I can say is the are rude (obviously) and to be honest a really bad person. #disgusting absolutely horriblePlace and worst costumer service.
January 2024 by Sharon Lawrence
The owner and his wife are rude , immature poor minded people and the whole staff need training in customer care instead of laughing and making crude comments about the customers in their own language which I can actually understand. Horrible place and people. The other nail bar and their customers were appalled when I told them about the owners vile comments and his wife and other staff laughing .customers were appalled when I told them whatundetstand. The owner needs to know what is appropriate to say and what isent. Hortible place.
January 2024 by Isabel Chapman
By far the best Nail Salon I have been too. All the staff are really professional and friendly. Lily does my nails and she does a great job at them every time.
December 2023 by Liezl Vos
I have been coming to Hollywood nails for a couple of years and I am always happy with my nails. That said, I do think that they are letting themselves down by not being punctual. I normally have a mani and pedi and despite making an appointment first thing, staff turn up long past the alloted time and then that has a knock-on effect. Time is money and that goes for customers too. The extra half an hour I had to wait because staff is late, is not on! And before you wonder, it was just not one that was late, 3 of them turned up late!! That meant ever customer after that with appointments had to wait too. What is the point of appointments?
October 2023 by HItesh Parekh
Great friendly place and amazing service. Highly recommend them one of the best in Wokingham
September 2023 by Ashleigh Smeed
When I first started going to the nail shop lovely service really happy with my nails each time. But recently iv not been happy with the service found it unprofessional at times . But still happy with my nails .
September 2023 by Susie Stevens
I asked for almond shape and they cut them quite long as I wanted a long nail, but now have acrylics the same length as my normal nails. The customer service was not very good, the person doing my nails was sighing, huffing and puffing and was very abrupt with how they spoke at me. I was given pocket money to get French tip nails that are £42 and am very disappointed with what look like at home gel nails.
August 2023 by Honey Virk
I have been a returning customer for some time now but sadly won?t be back. The nails are always great in here but the booking system is awful. I booked to come in at 11am, paid for 2 hours parking, only to be told to come at 12pm. I then stayed in Wokingham for another hour, only to be told there would be another hour wait. It is a shame that customer time is not valued at all :( in the end, I could not get my nails done, having wasted almost 3 hours of my time.Service: Gel manicures
July 2023 by Amelie Taylor
this place is great if u want short nails. if anything a little longer don?t bother. charge extra for a little length. i wanted almond nails and i guess they definitely do look like almonds. I am not great socially so i didn?t have the balls to ask to correct them so instead spent 2 hours at home filing them because the shaping is absolutely appallingService: Acrylic nails
June 2023 by Hema 88
Lily always fits me in and the end result is second to none. Thank you for my BIAB nails!
March 2023 by Jana Miskarova
Amazing place, great atmosphere, perfect techniques for nails, incredible sort of colours, glitters. The pedicure was one of the best I've experienced. I am highly recommending to everyone.
March 2023 by Linda Carter
Absolutely awful, they took off my gel nails and did not use proper procedure. I was a bit naive but they scraped off the gel and did not use foils. My nails are now trashed, break every 5 minutes and I have an infected thumb. I have never had bad nails in my life before so am really upset. Also they demanded bank transfer or cash without telling me beforehand and would not let me leave without paying. Would never ever use them again or recommend. I also don't believe they used the correct product to take off the gel.Services: Synthetic nail removal
February 2023 by Livia Guidi
Great service
February 2023 by Graceve x
Was the best experience with a nail salon I?ve ever had, very nice staff and excellent nail care!Service: Manicure
February 2023 by MoNa H
The best ??
