November 2023 by Lysander Maynard
Yemi the sales consultant was very helpful. She saw my mum looking a bit lost and came over to the rescue. She was very polite, happy, patient and funny.She did an amazing job and my mum finally got the table she wanted. ??
November 2023 by Emma Ruttle
Visited to look at a dining table & chairs we had seen online. We we were approached by Sam who was not pushy at all but let us know he was there if needed. He answered questions we had and he found us the best deal on what we wanted. Highly recommend. Sam was professional and helpful
November 2023 by Anna Taylor
Our Sales Consultant Kira who dealt with us today was very helpful and friendly. His honesty was really appreciated specifically around delivery timescales, and his advice was clear. He went out of his way to ensure we got the best deal, looking at various options which were thoroughly/clearly received and direct. The dining displays, for us, were the best ranges around, therefore it was easy for us to make a decision based upon our needs. Having Kira there to answer any questions made the whole experience much swifter and painless. Thank you Furniture Village!
October 2023 by Reena Gupta
Went in today with the purpose of buying a sofa - unlike a lot of the sofa / furniture places within this retail park where the staff ignore customers and sit around on their phones slack jawed, refreshingly nice to see the staff engage proactively and help customers ! I dealt with Sam who was very diligent and professional with addressing all my questions and helped me get the best deal for my sofa ? painless experience. Other furniture retailers in this park should take note of what customer service means ? great service - just need to wait now for the sofa to arrive ! Would buy again from this store
October 2023 by Jane Stratford
A very good choice of beds across all ranges. Credit to Garry Clarke for looking after us so well and guiding us through the various options. He was very knowledgeable on the products and patient whilst we tried various options. Garry was very professional at all times and very helpful. We were very pleased with the service and the products available, highly recommend if looking for a new bed.
October 2023 by peter smith
Very pleasant experience. Sales staff knowledgable with the right level of support. Helpful without being pushy. Thank you
October 2023 by Anya Pazi
Had a wonderful purchasing experience with Valentino Fernandes. He made a few remarks about a sofa we set on, in a very casual way, without any pressure or push to buy. Very professional, very knowledgeable, and respectful. We ended up buying the sofa all thanks to Valentino ?
September 2023 by Simon Dinsdale
We went into the Reading branch looking for a coffee table. We came out having ordered one and two additional tables. Sam could not have been more patient and helpful. He guided our decisions, presenting different options along the way. He was friendly, positive with a good sense of humour. Nothing was too much trouble. Delighted to have called in and will do so again.
September 2023 by Penelepe Wyeth
Sam Evans couldn't have been more helpful. His friendly, professional manner made it very easy to find the furniture I needed with no trouble . I left with exactly what I wanted. Furniture is to be delivered this week with a brilliant service provided by Furniture village delivery guy. Couldn't be more pleased ?Also Kira was really helpful when I went in to enquire about delivery time- all in all a totally positive experience
September 2023 by Priyanka A P
Had a very good experience - the salesman,Marky was really helpful and advised us as per our needs. The store has very good collection and the friendly staff made the experience even better. Would definitely recommend!
September 2023 by Andrew Ford
Went to reading furniture and Mark Lovegrove help us buy a lovely furniture set and we were very pleased with his help. Fantastic service and did not push into any purchase and allowed us to take our time.
August 2023 by Jenny Needham
We had a great in store experience with Sam Evans sales consultant, he helped us decide on a table and chair set. Gave us all the information needed such as delivery time, different table tops and chair material/colours. Sam has a great personality whilst still being professional. Thank you very much and we have nothing but good words.
August 2023 by Sandra Tillen
Gary our sales Advisor was great.He was really helpful, polite , friendly and not pushy.We have ordered a Dinning table and chairs.We were very impressed.Thank you so much.We would certainly recommend this store.
August 2023 by curt caughey
Kira in reading branch was very patient with me and my elderly father as we kept changing our mind.He helped us differentiate between the materials and pointed out what colours are available.With the approval from his manager he provided us some goodwill gesture on the products.Overall, he knew what he was doing and was able to answer many of our questions on the spot.Now, we are waiting for delivery :)
August 2023 by Pranay Dhareshwar
Had a fantastic visit to Furniture Village today! Purchased a sofa and two chairs, and Mark provided excellent assistance throughout. The selection was impressive, and the service was top-notch. Looking forward to enjoying our new furniture!
