September 2025 by Jane Druce
I recently purchased a used Kia Picanto from Waylands Kia, Reading.
Thank you to Richard Perkin for all your help in making this a stress free pleasant experience.
Richard was very polite, helpful and knowledgeable, he also went above and beyond to ensure that I got the car by a specified date.
I would recommend Waylands Kia, Reading, ask for Richard for great customer service.
September 2025 by Asad
Do not trust them. if they tell you they will do something after sale. They will not even look at you after selling. They put wrong size Matts wrong size boot cover in my new car which doesn't fit in my car and refused to put right ones later.they said will think to put my previous car dashcam into my new car but refused to put after sale.
August 2025 by Jaspal Singh Dhami
Very professional staff,warm and welcoming environment
August 2025 by Jim Mcilwee
Just bought a second hand Kia Niro. Richard the salesman was excellent. Friendly, knowledgeable and helpful. When purchasing a new car you want it to be an enjoyable and happy occasion and Richard made it so. Hoping the service team can match this level of professionalism and service. Thank you Richard.
August 2025 by Nicky J
Harry in the service department was very helpful, friendly and knowledgeable, he clearly knows the meaning of good customer service unlike so many other places! Well done and thank you!
August 2025 by Mark Hadfield
Friendly and professional service
August 2025 by Clint Davis
I purchased a Sorento from this branch which is a bit of a distance from where I live in Bristol. The purchase went through smoothly. No issues. I needed the car serviced and an MOT when it was due. Regrettably I chose to take it to the Gloucester branch who found an oil leak and I had also mentioned the sunroof wasn?t working. I won?t go into the details on here but the whole experience from start to finish was horrendous. Told work was done when it wasn?t. Refusal to carry out works because apparently Kia had refused to authorise the work. Rudeness of staff. It was a catalog of lies, errors and unwillingness to help. I then contacted Kia Reading where I originally purchased the vehicle. I was dealing with Anca to begin with who was so helpful and polite, nothing was to much trouble. She more or less organised everything while on the phone. Only downside was I had to take a day off to take the car back to Reading. This was a small price to pay to get the car running as it should though. While on site all the staff were extremely helpful and polite. Main person I dealt with was Stacy. Again I can?t sing her praises high enough. Both Anca and Stacy are a credit to Kia. (I wish I could name names but I can?t remember the rest of the staff names)
I honestly can?t believe the contrast from the 2 branches. A big big thank you to Waylands.
August 2025 by Jim Rogerson
Very attentive and always updated to me on what was happening.
August 2025 by rose stockwell
Bought a used Kia Sportage from this dealership. Our sales rep was Ellie. She was so helpful and knowledgeable. A smooth transaction, and it was a good experience.
August 2025 by Gerald Farr
Recently bought a used Rio from this dealership and all the staff I met were very polite and very helpful, especially Madison, who held our hand through the sales process
August 2025 by Jez faulks
Big shout out to Ellie at Wayland Kia Reading. If you want knowledgeable, helpful, patient advice on the purchase of a car, seek Ellie out and get genuine help from vehicle choice, test drive, to sales completion and purchase, top sales service from Ellie.
August 2025 by georgia puttock
I was served by Maddison this week who was extremely knowledgable, professional and friendly. Maddison seemed to understand exactly what I needed, provided me with relevant information that was tailored to those needs and made me feel comfortable throughout the sales process and not pressured. I was only in the area for a couple of days and the dealership managed to turn around a trade in and sale in the correct timing, so I didn?t have to wait for my new car! Thank you! ?
August 2025 by Graham Caslake
Madison was so helpful and informative, a great sales person to deal with and would recommend her fully.
August 2025 by Stacy Chau
Great Sales Experience, But Disappointed with Repair Quality
I recently purchased an used car from Kia Reading and had a largely positive experience on the sales side, but unfortunately, the same can?t be said for the repair team.
First, I?d like to highlight the excellent service provided by Salesman Sven. He was consistently transparent and professional, which made the whole buying process much easier. What really impressed me was his attention to detail and his high standards, particularly regarding the car?s condition. When he noticed an issue with the paintwork ? which we had also picked up on ? he proactively pointed it out and promised to follow up, which we genuinely appreciated.
Unfortunately, the paint repair done by the workshop was very disappointing. Most noticeably, the colour doesn?t even match the original paintwork, which is simply not acceptable from a main dealer. It?s a real shame, as it gives the impression that the repair team holds themselves to a much lower standard than the sales team.
I?m thankful that Sven took the issue seriously and is following up on our behalf, but I sincerely hope that Kia Reading takes this as a sign to improve the quality and consistency of their aftersales service.
August 2025 by Alan Tyler
A really good experience with this dealership. The staff with whom I dealt were helpful and courteous from enquiry to collection.
I was given a good deal and the car purchased us first class.
