December 2023 by Colin HItch
Tiana was brilliant looking after us. Nothing was too much trouble.Great experienceColin
November 2023 by Aaron Trafford
Call service from this branch. Ordered an item of jewellery to be collected from the store. I spoke to customer services and informed him that I no longer wanted the item and to process return. Having spoken to customer services, three times now, they?ve informed the store not responding to their requests. Instead, I?m getting notifications at the collection time has been extended.
October 2023 by Joanne Wenman
Unfriendly customer service. Store closes at 6pm buy the manager refused to serve me at 5.55pm and she was very rude. I Won't be going back.
August 2023 by Abd El Rahman
I went in to pay and collect a limited edition sports watch which was initially bought online however got cancelled on the delivery date after a week long wait due to lack of stock, I left feedback on Trustpilot, I have been told to contact head office to sort the matter out. They tried to resolve it by shipping the watch from Ni store to reading and I went into pay and collect it. Soon in went into the store I could see the staffs estrange behaviour as if they acted why I?m in the store even after having telephonic conversation about collection I find it very unprofessional and weird attitude towards customers it is a basic thing to greet customer and make them feel comfy but I see none of that happening in fact they were going back and forth asking questions and not once they smiled make it feel comfortable rather being weirdo their manager attitude was unreal, they opened box the already don?t know for what reason I ask why is it opened they said we only took the outer box not the actual but I felt the item was a returned one nevertheless I tried to pay the card declined sorted the extra security layer went in again to pay just because their attitude I decided to walk away and never again to visit the store and see the lost and apprehension faces it?s unreal how they even working with that attitude to tell you the truth they should be at different place not in Ernest Jones putting customers at difficult position.
August 2023 by adrian tarquini
Had a slight communication problem but nothing major. Staff were very good and looked after me
June 2023 by M Goddard
I used the Reading store today and was served by Zoha. I felt she was knowledgeable and could not have been more helpful. Would defiantly recommend buying from Ernest jones. Amazing experience 5??
June 2023 by Leafyis Nothere
Amazing customer service from Zoha! Quick, swift and helpful, and packaged my earrings beautifully :)
May 2023 by Amy
Poor customer service, talk down to you.Bought an engagement ring here, 9K white gold, shouldn't scratch very easily, certainly not more easily than higher karats. Within one day of wearing this it looked more scratched than an 18K ring I've worn for years. Hence why I went in, I was concerned maybe there was a defect or something had gone wrong with the ring.Initial lady I spoke to didn't seem to know how to handle my query. Presumably the higher manager was patronising to say the least. I was not treated with the compassion of a woman with a damaged engagement ring. I had explained to me multiple times ah well jewellery does scratch, and well when it comes into contact with things it scratches - no duh - I've worn jewellery of higher karats, and worn it for many years and not had such scratching. She even started describing ah well metal is soft, again no duh, I have a degree in chemistry with a focus on metals, and I know 9K white gold should not scratch so much on the first day of wear when the wearer is being most precious about it.There was no compassion of oh dear let's have a look and see what the problem could be or oh maybe it just needs a more regular clean or polish. Just nope nope normal, don't you know metals scratch.Think I'll take my insurance elsewhere for my ring. Evidently shoddy quality, not compassionate, and patronising service. Unfortunately the ring is no longer returnable, otherwise that's exactly what I'd be doing and I'd find another engagement ring (I bought this one because I couldn't resist, evidently I should have)
April 2023 by Mark Semple
Zoha was very helpful, and approachable, helped us order the ring of choice for our upcoming wedding, recommend coming here highly
April 2023 by Susan England
In. Asked a question. "Where our Christening gifts?" The reply,"We don't do them." Out I went.
April 2023 by Vinod Reddy
The store assistant manager and sales person are super rude and Show all signs of being racist. They kept on mentioning there is potential treat in my credit card. I am from the US an they did not even care to listen or understand. I did atleast 10 purchases in the same mall with out any trouble. I am not sure how will they detect transaction failure with out even swipping or tapping the card. I coulnd believe thry deny to sell me a watch entirely because they thought I am not worth buying. My card card is working fine. It has signature on the back, they made me show my US drivers license, checked the picture on the card, signature and still denyed selling me. I had to go to the nesrest ATM, pay international withdrawl fees and pay them in cash. The store manager did not even care to say a sorry for all the trouble they put me thru worst experience. Either the sales person and asst manager are dumb or plain racists with zero willingness to listen. Its simple, they did not allow me to swipe the card and then came up intellegent decision to come to a conlusion which is meaningless.
April 2023 by Rose Lloyd
We were served by Zoha to find the matching wedding band to my engagement ring and she was super helpful to try and get it in time for my wedding too, would recommend her!
April 2023 by Molly Hart
Fatou was very helpful showed me all the chains I could get in different colours and size went above and beyond to try and help me find something thank you
February 2023 by neil moroney
Looking for a bracelet for my wife's birthday. Staff are helpful and always worth asking about their best price.
December 2022 by Hayley Daniels
Very attentive staff not such a great selection of semi precious stone jewellery
