August 2025 by Bruce Edwards
Good pharmacy shame it's not open on a Saturday
July 2025 by Jack Byrne
Customer service is not their strong point.
Strange opening hours.
Wish there was somewhere else to collect prescriptions
May 2025 by Yewande Adeliyi
I visited Day Lewis Pharmacy in Spencers Wood after being referred by my GP. I asked to see the pharmacist, Christopher MaCann, but was relayed through the cashier instead. She checked my swollen finger, spoke to the pharmacist and told me it was an infection with nothing they could offer, but said I could wait 20mins to speak to the pharmacist if I wished. I agreed to wait, but overheard the pharmacist expressing irritation about why I still wanted to see him. His attitude came across as unprofessional and dismissive. I won?t be returning to this pharmacy for sure.
November 2024 by Samuel Jake Johnson
Very poor customer service and communication skills. Needed some medicine urgently was promised by Swallowfield medical practice (confirmed three times it was sent) the prescription had been sent to day Lewis (triple checked by the receptionist at swallowfield) but because of it being late on a Friday there didn't seem to be the urgency to get this sorted for us. I was also sent home and asked to come up just at 6 and reassured it should be there by then. It wasnt and was a strange pointless thing to suggest. Our poorly 2 year old son who was very uncomfortable and it put stress on an already stressful situation. I will be avoiding at all costs this practice.
April 2024 by Dave Burroughs
Only 2 stars as no longer opens on a Saturday
January 2024 by Lucy Williams
Never have to wait too long here to collect prescriptions and they have a good stock of medicines and treatments over the counter. The staff are helpful.
November 2023 by 152bobby
This is my local Chemist and is very handy. Unfortunately they need to do a LOT of work in regards to their organisational skills and their customer services. This is not a one off and they will know what people are talking about, especially since I share my views and feedback with head office.
November 2023 by Sandy McLeish
My adult daughter went in for her pre-booked flu jab today, as a vulnerable member of society, only to be told there were no jabs delivered today. Day Lewis had her phone number and email address, so rather than letting vulnerable people travel unnecessarily, perhaps they could have let her know and saved her taking time off work and making the journey. There were other slots unavailable when we made the booking, so I can only assume that other elderly and vulnerable people were similarly inconvenienced.
October 2023 by Lindssy Ford
This is without doubt the worst pharmacy I have ever used I am a cancer patient and they refused my painkillers as prescription said capsules and they only had tablets when I explained too the tall male idiot in a suit he still refused to let me have because it said capsules if I were you steer clear
May 2023 by Google user
The most terrible customer service I have ever experienced. This in addition to the level of dirt ( dust and hair) on the shelves where the medication is displayed .This pharmacy needs to be shut down. The service is appalling , the pharmacist who was on duty yesterday , the 11th of may have zero customer skills and for a healthcare provider zero care for the customers . I arrived at the pharmacy at 17:59 hrs just to find the door locked. I have knocked and the pharmacist opened it just to let the customer out. I have literally begged him to dispense me the med on prescription but ignorantly said it?s 6 pm and the pharmacy is closed but they open again next day. I am a nurse and work shifts and I explained this to him I will be working shifts until Monday and I am already out of medication for one week. He literally was not interested and shut the door in my face. I will never use this facility again. One star review is far too much considering how dirty the place is and the level of rudeness towards the customers. On a different occasion the pharmacy assistant asked me out loud what medication I am expecting. Clearly confidentiality is out of the question for the place as well. Every staff needs to be properly trained in talking to the customers as well as the place in itself which is in desperate need of a proper clean. I will report this further as I find it unacceptable!
May 2023 by Mirela Alexandru
The most terrible customer service I have ever experienced. This in addition to the level of dirt ( dust and hair) on the shelves where the medication is displayed .This pharmacy needs to be shut down. The service is appalling , the pharmacist who was on duty yesterday , the 11th of may have zero customer skills and for a healthcare provider zero care for the customers . I arrived at the pharmacy at 17:59 hrs just to find the door locked. I have knocked and the pharmacist opened it just to let the customer out. I have literally begged him to dispense me the med on prescription but ignorantly said it?s 6 pm and the pharmacy is closed but they open again next day. I am a nurse and work shifts and I explained this to him I will be working shifts until Monday and I am already out of medication for one week. He literally was not interested and shut the door in my face. I will never use this facility again. One star review is far too much considering how dirty the place is and the level of rudeness towards the customers. On a different occasion the pharmacy assistant asked me out loud what medication I am expecting. Clearly confidentiality is out of the question for the place as well. Every staff needs to be properly trained in talking to the customers as well as the place in itself which is in desperate need of a proper clean. I will report this further as I find it unacceptable!
May 2023 by lucy bikerchick chadwick
Absolute joke. Definitely a part time pharmacy, today had no pharmacist. Had to pick up my script and take it to an NHS proper pharmacy. Thankfully i drive, I'm changing for sure.
April 2023 by C\u0026G T
Such a bad experience ? I was told to go to this chemist as my local store.
I was the only customer in store and asked for an escript. This was in the too difficult box for the assistant, but instead of being polite she just walked off and muttered to her colleague sharing a joke about my presence. I don?t usually mind but in a chemist where people go for help I would hope for better.
Other customers came and went and Nicky had no interest in any customer i watched her serve and suspect she is the reason for most bad reviews on here! Really poor
April 2023 by Hiba Maryam
Most horrible experience. NHS referred us to them and that wad the most horrible experience extremely rude staff didn't care 1 bit about my sisters questions and literally pushed us out
March 2023 by L R
I think this pharmacy is only still in business as it's the only one in the locale. Appalling customer service. I usually drive miles out of my way just so that I don't have to use it, but on the occasions where I do go there, each time I'm reminded why I usually don't bother. On this latest occasion, I was the only customer in the shop and was ignored by 3 people in the dispensing area. The first employee deliberately walked away from me at the counter when she must have known I was there, after about a minute of standing there being ignored (ie no acknowledgment) I said "Excuse me ..." and was ignored by all 3, then a second employee who was at a computer facing me walked to the back of the dispensary and started sharing her plans for improving the filing system with her colleagues, then came back to the computer again .... no acknowledgment of a customer standing there, but they knew I was there. So I said: "Hello ..." and she looked up and tutted as if I was being such a nuisance ... and I got the full Basil Fawlty treatment as she scorned me that she "was just in the middle of something." But I think the non-urgent filing system should be secondary to an actual living customer stood at the till waiting to be served! So please, Day Lewis, get your act together. Customer service is important in any public-facing business - and definitely ranks more highly than getting your filing sorted. I shall continue to avoid buying from you in the future and will let Day Lewis management know why. On a personal note, I felt really upset and invisible and angry as I drove away from your shop. Is that really how you want your customers to feel?
