May 2023 by Natasha Richardson
Bogus company. DO NOT USE. Booked everything through them. Paid upfront. Flights fine, transfer fine. Got to the hotel to find they had cancelled the hotel. Without notifying us at all. Tried calling - bogus number. Emailed/live chat/Facebook - no reply or communication. I?ve messaged every day to find out why etc but nothing. Had to obviously then pay out another £700 for the hotel as nowhere else to go.Have found out since that they have done this to lots of families too. All fine but no accommodation!!Absolute thieves.Bogus company.
May 2023 by serious. eats
ABSOLUTELY HORRIFIC DO NOT USE. I am absolutely appalled by this company. in September 2022 I booked a holiday for me and my family to fly to Tenerife in the November of that year. but due to my son being born with a heart condition and having to stay in hospital we were unable to go on this holiday. I then got in contact with the company explained what had happened and had arranged to change the holiday to November 2023 as well as paying 800 pounds on top of the original price to change the flights. then I called the company as they hadn't sent me any sort of confirmation for the flights or hotel. they were not answering any of my phone calls or emails blocked my phone number as well as my partners and now me and my family are left 4500 pounds down and no holiday. can anyone help us sort this out?
March 2023 by Melek
Don't go near to them, they are awful. I had a holiday to Turkey with them last year 06/2022. The flights cancelled and I had to request my money back after they fail to fine the holiday with same price. I am still trying to get my money back. They don't answer my emails or phones anymore. They are not at their indicated address and not accepted court letters. I managed to write to their office email once but they no longer emailing back to me from office. They work like a scam .
February 2023 by John Robinson
I booked a 3 star Hotel that's what I wanted minimum they gave me a 2 star hotel and told me there's nothing they will do about it and put the phone down then blocked my number unbelievable people we booked last year and we turned up to an empty hotel which wad closed we had to get a coach to another hotel plwase don't book with brwak for holidays
January 2023 by Roseann McGee
Yes you may get a good deal on a holiday offer. The after sales care is non existent. Very hard to get hold of anyone by both phone or e-mail, no calls returned from messages left. They are quick enough is calling you to complete the sale and take your money. However not to help with any potential issues or questions you could have afterwards. I e-mailed at least 6 times requesting my ATOL paperwork .Which should have been provided straight away, along with other documents. Also the info provided on how to check in online for flights could have been explained a bit better.
January 2023 by Hayley Hughes
I am in Tenerife right now and this company has only reserved us for 2 nights at the hotel, it was a package holiday for a week! They are not replying to my calls or emails and the hotel is also unable to contact them!The hotel has told us we need to pay for the remainder of our holiday!Totally ruined our holiday
December 2022 by Christopher Duggan
Had a good holiday but booked a shuttle transfer in Gran Canaria return , return didn?t turn up rang break 4 u to say shuttle bus hadn?t turned up , they said get a taxi and get the receipt and we will reemburse you £68.00 from peurto Rico to airport .. emailed them receipt and said that they had receipt and would ring me back , they never rang and after constant ringing and no answer I gave up.. ?. once Bitten Twice SHY !!!!!!!
November 2022 by Shamaila Shabir
Sarah was fantastic and patient. I called for a price to Tenerife and she worked very hard to get me the best deal she could. Would highly recommend and will certainly be booking again. The emails and updates I have received is way more than I expected. Well done ?
November 2022 by Bohus Demeter
Cannot fault Break4Holidays for the package deal. Price was excellent and expectations were met. We did however have a slightly terrifying journey on the transfer coach back to the airport on departure day. The driver was swinging the coach round corners and roundabouts without barely slowing down. My partner is a coach driver & was appalled as there was no consideration for passenger comfort & whilst he may have considered he was a safe driver we did not feel safe. He had a box for tips which was probably empty. My tip would be to take more care & consider passengers.
November 2022 by Darren Wilson
Absolutely extraordinary, I wish I had checked here before I booked a holiday.There is a worldwide pandemic, I was meant to be going to canary Islands, OPPOSITE AFRICA, they refused a refund.I then booked an alternative in alcudia, they insisted on more money, to take what i paid to almost the whole holiday fee. I rejected , fearing future rejection on refund, and the supervisor even swore at me.Now they have barred me....Omg how can they get away with this???????.
November 2022 by Ryan Teare Quinn
They don't do anything until they have a large deposit off you then they will hike the price and won't give you a refund.You will have to pay the cost or book a different over priced holiday with them. To get any of your money back
November 2022 by Dale Burrage
Diabolical customer service once they got your money. They don't provide you with a proper link to check-in online do I ended up paying a further £110 to check in which they haven't refunded despite sending many emails which they haven't replied to. Certainly won't recommend only gave one star to write review
November 2022 by Shayda Bibi
Do not go through this agent you will regret it. Horrible service rip off not sure how they still operating should be dealt with by trading standard agency. Cheeky trip sell holidays on their behalf, your booking is 100% nonrefundable, CHEEKY TRIP remember the site and avoid like the plague !!!
November 2022 by cheryl jukes
Disgusting and rude and disrespectful. Staff tried cancelling our reservation of our holiday but instead of giving us a refund they took more money out without permission. They Use bullying tactics. Customer service is in need of training because there is just none. Existent
November 2022 by Top Travel Lifestyle
We used these guys for hotel booking over the last 3 months, as we had various cancellations. They helped out last minute and were very helpful. Thank you!
