March 2024 by Michael Reid
Got what I needed but no dogs policy makes no sense in a place like that so I?ll only use it again if faced with no other option.
March 2024 by Lauren Sheehan
The most helpful person on the collection counter today. I didn't realise dogs weren't allowed in so they helped with my orders. So lovely!
February 2024 by Major fail Hunter
Worst place to shop , no staff wants to help
February 2024 by SM B
I like B&Q but no idea what happened here today. Totally incompetent check out staff. No excuse of queues or IT etc, just useless. Maybe weekend staff are temps. Waited at least 15mins in a queue of 3 while they fumbled with the 2 in front of me. Frustrating time.
February 2024 by Grant Mason
No queues, easy to get around.
February 2024 by Musaab Abuatig
I tried to purchase from this product and wanted some help. I asked the first one who was speaking through the microphone in his ear. He stopped and said to me, ?I don?t know anything about this field. Go to the place and you will find someone to explain it to you.? I went and found another person. I tried to talk to him, but he did not answer me because he was busy with the microphone in his ear, and he did not even care to say, ?Excuse me, I am busy.? I went to the button to ask for help. He told me someone would come to help. I stood there for 30 minutes and no one came. What is this place? If you need help, don't come here
February 2024 by Melody Pods
So hard to find some things. I wish there was a store guide. Staff told me where to find products but they weren?t there. In Wicks I found the same in minutes.
February 2024 by simon hall
So easy.
February 2024 by J
The shop is always well-stocked, clean, and tidy. Staff are helpful, although I wouldn't say especially friendly. Each time I've visited, there has been a good range of reduced plants in the outside section, although I can't say if these are available all the time. The store has a pleasant atmosphere.
December 2023 by Rohit Pun
I went there to buy tiles and kitchen equipments along with my builder.We used a wrong equipment to collect tiles that was next to it.From nowhere Harry came and started questioning us who allowed us to use that equipment.When I was on phone he just kept asking very rudely and even telling me how to put things on trolley.He was asking if i m buying tiles?If not why was i there for?I?m there to buy stuff not to learn or get trained from him.Very unprofessional and arrogant.He should be trained instead how to approach with customers.Wasn?t a good experience.
December 2023 by Eddie Bradley
Staff very very helpful, a variety of different everything's cost effective to boot.wood cutting services saves a ton of work.
December 2023 by Connor Tully
Store did not provide the delivery on the due date, and doesn't respond to any calls either from myself or customer service so there's no possibility to raise a dispute or get a refund. Absolutely 0 communication re: a redelivery or refund. Do not order from this store.
November 2023 by Barry McIntyre
Ordered white marble pebbles in bulk online. Paid £30 for delivery on named day and took day off work. Delivery didn't come. Customer services say its at Reading store still. However customer services cant get hold of anyone in the Reading store in over 2 days. Utter joke. Will be cancelling the order and get it elsewhere.
October 2023 by Dipak Gurung
Rude staff lady at collection and dumb security bloke.Sell u items without scanning properly and then when u go to return an item, they accuse u of stealing because they are forgot to scan all the contents of the item. Did not even refund because if u pay by phone it has to go on the phone? How come other companies can refund u any way?Stupid staff , especially the fat bloke on tills, rude woman from the collection department and stupid security boy.
October 2023 by Anna
Very well organised, the plants section was gorgeous, staff need a bit more "oomph" on the client support side.