December 2024 by Stephen Kennington
Love this place. All most always got what I need. Great for cards and wrapping paper. Good magazine selection.
October 2024 by kathryn Adams
Stood in the queue for the post office for 50 mins, still waiting. This is not the first time. Why is there always only one counter open.
February 2024 by Brian Kelly
A little expensive for some things here but understandable due to the financial climate, staff friendly and helpful.
Absolute shambles I ordered 2 books for a birthday present they only had received one - they said the other one wasn't published until October 2023. Total incompetence as I went to Waterstones and bought it there. I'm still fighting for my refund as the member of staff at the store wasn't able to assist me and palmed me off to Customer Services. Totally unacceptable and incompetent Company will never give them my custom again. They need to learn their trade and upskill the staff on Customer Services
November 2022 by Nigel Whiston
The Post Office in here is a disaster. They closed the self-service at 1pm today, which is a busy time with customers on their lunch break. No explanation, just told to queue. All i wanted was two stamps for overseas. The queue did not move and i gave up as i felt i might succumb to old age. It's always the same. The person from WH Smith to whom i complained was about as interested and effective as a chocolate fire guard
July 2021 by Josy B-D
This is a fairly good WHSmith, and is a decent size for a town like Newbury. It's all on one floor and has a Post Office at the back, which is theoretically a very handy layout.It's a shame that one of the members of staff insists on making rude and unnecessary comments every time I go in there, so I usually just stay away from the Post Office section and do all my mailing at the post office on St John's Roundabout instead. It's not that much further to walk, and they don't treat transgender people like me as if we're some sort of freak show, which is always appreciated. ?If I'm only needing to visit the WHSmith part of the store, then it's all good though, and I love the large selection of books and maps. But I won't go near the Post Office in store here because it's honestly not worth the bother.
July 2020 by Hillary Maya
A massive thank you to the lovely young lady who was on the door lunchtime today 13th May. Fantastic service, she was super helpful & went out of her way to help my brother who has learning difficulties. An absolute credit to the store. Thank you
April 2020 by Constantii
Bit too much plastic tat, but still the best place for magazines
April 2020 by Glitchy
Lit homie
April 2020 by Lorraine Pash
Popped in for GCSE books, so many to choose from
April 2020 by Darren Easton
It looks shabby these days
April 2020 by Tom Jones
post office works well
April 2020 by Patrick and Ulli Langford
What can you say? It's a whsmith
April 2020 by S H511
Post office
April 2020 by tracy hine
Great to have PO in the shop
