March 2024 by Trevor Carson
Stayed here at the weekend for the second time and it was every bit as good as the first. Rooms are clean and comfortable and the service is great. Will definitely stay here again.
March 2024 by Si Fraser
Attended a function. The lunch selection from the chef was not the best selection for a work function, deep fried food, no sandwiches. Otherwise the facility catered for all our
March 2024 by Susan Langton
Rooms: Nice, clean rooms.Nearby activities: Donnington CastleWalkability: Excellent location to the high street in Newbury
February 2024 by Johnathan Robinson
Location was good, 1 minute walk into the centre of Newbury town..Rooms were clean, but I didn't expect them to be in a different building..Bathroom was new but shower decided it would go cold every few seconds..Heating in the room was a disaster and can't be set from the room...Breakfast, was probably one of the worst I've ever had, we avoided it the second day, very little selection and walking across the busy corridor wasn't the best with a plate of food...Staff were very friendly, from reception staff to cleaners.We also had a mix up with the rooms and someone had signed for our room, when they checked out our room cards were then deactivated, not a big job to sort but just another issue that could have been avoided..For the price I paid I would stay here again but would avoid the breakfast and request a room in the main hotel..
February 2024 by Angela Townsend
Always enjoy our stay here, it's a great location for exploring the town centre and nearby attractions and sites. We usually go out of season when it's quieter as Newbury can be a very busy centre.Rooms: We chose a less expensive room this time which was still lovely. However the en-suite bathroom could have been cleaner. There were some bits on the bathroom floor and the bath/shower tiles need some mould & mildew treatment.Food & drinks: Excellent self- service cooked breakfast as usual, well cooked and tasty.
February 2024 by Jason Sangster
The hotel is very well located close to the centre of town but is far enough to be away from the hustle of the town.The room I was given was genuinely one of the most uncomfortable room I've stayed in. Very small, uncomfortable small single bed, cold and quite grubby in the bathroom.Service and staff were reasonable.
February 2024 by Jack
Service was very good. Staff were attentive and hospitable. I tried a main meal and dessert. Main meal was reasonably priced and delicious. Dessert was a tad expensive but good.Whilst the room I was put in was good. It was perhaps a little dated but clean. There were some major issues however. The first was plumbing - the bathroom sink spluttered when using it. The bath tap was so slow it took 40 minutes to fill the bath. And finally, when having a shower, it didn't maintain a stable temperature.The worst issue was the heating. It is controlled by the hotel, and was completely useless during a cold night. I woke up numerous times throughout the night and awoke feeling rather ill. Whilst I am not sure if this was a genuine issue with the plumbing or that the hotel was in cost-saving mode, it made my experience horrible. It is such a shame as everything else was perfect. But, hotels are there for sleeping. If you can't get that right then it becomes a poor hotel. A few days later I got the flu, and I think my stay at this hotel played a part in this.Also, I am not sure who chose to make the body gel, shampoo and conditioner lemon scent. It makes you smell like a toilet.
January 2024 by Dave Jacko
Rooms were damp with lots of condensation on the windows, and it's like a maze finding your room, The staff are lovely and
January 2024 by Halina Jutrzonka
Small selection of drinks, DJ needs to update his disco music.
January 2024 by Christine Southern
The staff and management at this Hotel are second to none.Food & drinks: Great food. Great value. Drinks are hotel prices.
January 2024 by George B
Excellent service and well organised. The staff are very knowledgeable and serve their customers with a great pleasure and a smile. Seems they work in a happy environment.Keep it upRooms: Spacious and clean
December 2023 by Graham Reynolds
We hold a monthly function here and the food and service is excellent, thoroughly recommended for group
December 2023 by Samantha Greatorex
We had a lovely staystaff very friendlyOnly thing was not happy with was the Breakfast let down ?? and was coldPlates need to be bigger for
December 2023 by E ?Bookworm2017?
Went here for my work Christmas party and had a fantastic time. The food was great, probably the best I've had at a work Christmas party. The DJ was good and we had a thoroughly good time.
December 2023 by kai chung
Awful?I have previously given this hotel 5 stars?it?s not plush, but it has a good breakfast and is good value. However, this visit I was not able to sleep until gone midnight because there was club music ongoing the whole evening. So load that I may as have been downstairs?everything in the room rattled with the beat?there was no one at reception, so there was nothing I could do about complaining. The night porter was apologetic, but had no power to do anything?totally unacceptable for any hotel guests.
