November 2023 by Diane Reeves
Went into this branch on Sunday 5th November 2023, to purchase a pair of Trainers for my husband. We were pleasantly greeted by a young man (Shuan)He was a breath of fresh-air. Clearly very happy in his job! He was super-polite, and despite serving several other customers at the same, he made us feel like we were his only customer. We couldn't fault his skills and his attention to detail was outstanding. He was happy, smiley, cheerful and made sure throughout the whole process that we had his attention. He directed us where to wait so when he came back with the Trainers we'd be able to see him. He checked the size was correct, and made sure we were happy with our purchase. Then directed us to the tills.We were both so impressed with his customer care skills, on our way out we spoke to him to say: Thank you! And praised him for his amazing service. He was very humbled and said: how grateful he was, and it meant a lot to him to hear that. Genuine nice guy!On the way out the door we then spoke to his Manager, to give him our positive feedback. Which he was extremely grateful to hear.This young man (Shuan) will go far! And we hope Sports Direct acknowledge his hard work and efforts in providing great customer service!Thank you, Shaun. ?D Reeves.
October 2023 by karen rawles
Really helpful staff as we walked in, got what was needed .wasnt to busy.
August 2023 by Margie Garban
Disgusting service. One of the team member i approached from the other area was very rude and told me she cant assist me as she is very busy and the person who is incharge of the women shoes is also bisy that i have to wait! In a very rude tune and cant be bother! i couldnt find anyone in the womens shoes area to ask for a different size of shoes and had to leave the place as i felt really awful! Even 1 star rate is big enough!
June 2023 by Alan Thompson
This is a good sports shop for most things an a lot are at a discount an you have a wheel chair acess
June 2023 by M.F.W. Kellermann
Not great. The staffers seem disinterested in assisting the customers.
June 2023 by Liz Rose
Very poor customer service. Very rude and unhelpful staff
May 2023 by Darryl Pitt
Every time I visit this store, I found the staff extremely informed & helpful. Thank you ??
May 2023 by lakshmanan chellappan
Discriminative, Rude and unkind Customer Assistants? Poor customer experience in store
May 2023 by Brian Kelly
Not as good as I first thought it would be bit small in size maybe it's because I'm of an older generation!
May 2023 by Jolly Rodger
Not as good as I first thought it would be bit small in size maybe it's because I'm of an older generation!
April 2023 by Jonathan Lovegrove
Went in at 1915, one or two other customers in store. Asked at till for some shoes to replace an existing pair. I know the size and style, just need them from storeroom. Was told that someone would be over. Approcahing 15 mins later and im still waiting. Plenty of time to write this review while you wait.
April 2023 by NASR737737 !
Better than every other sports direct i have been to. Actually have stuff you want and usually have stock you want. Bigger shop than others so more selection.
April 2023 by Ishara Gunaratne
Went to buy football boots was waiting for a assistant for more than half an hour no one came to assist when we asked the cashier says it's not our problem we have only one staff very poor customer service don't know how to talk this is the second time this happened please recruit people with experience and who knows customer care
March 2023 by Charles
good range of sporting products and essentials, some of the staff are really helpful especially when it comes to shoes and trying them on..
January 2023 by JA L
Excellent service. Friendly and helpful staff. A real pleasure to shop there today.
