February 2024 by David Puscasu
Staff is unprofessional and acts rude22 Feb 2024 22:30
December 2023 by Hugo Brand
Bit of an odd experience. On a return trip home, we went here late evening (around 23:00) to fill up and head off.Despite being a 24/7 station, the shop's closed. Fair enough. I assume there's a lack of staff.We arrive and realise that there are no gloves available at the bins, with signs telling you to request gloves from staff. Fair enough, so I walk over to the window to do just that.A fair bit of confusion kicks in but eventually we understand one another and a glove is provided.I fill up and return to the window to pay. I ask to confirm that the shop is closed and it is. I ask if it's possible to at least buy something to drink from him (as opposed to going into the shop).He says yes, but seems very reluctant to get something before I pay for the fuel (as opposed to tacking it onto the bill as per usual). I take the hint and pay. I ask him to scan my Shell membership card on the my phone's app. He needs to briefly take possession of my phone to do so. Again, fair enough.He asks what I'd like, I ask if they have any iced coffee, we settle on two random ones which are quite fine enough.At this point I realise that I haven't received the receipt for the fuel and another small faff starts trying to get it printed. I have long since learnt the value of getting receipts, having previously been wrongly issued a VARS 'drive off without paying' notice a number of years ago using BP's 'BPme' app--fortunately easy to prove thanks to digital receipts, but a pain in the rump to get sorted and to communicate with VARS and BP's customer service.Also, our local Shell is stellar, so I've long since shifted my patronage over to Shell, but have since given up on using apps to 'pay at the pump and go' because I no longer trust stations to properly investigate their own end before accusing customers of not paying if something goes wrong somewhere along the line.Regardless, I digress, but suffice it to say I found the customer service bizarre. As though the expectation was that I, the customer, would simply drive off if the attendant went to fetch something from the shelves for me. Call it PTSD from my experience with BP from ages ago, if you will, but it came across as though the attendant was constantly suspicious of me.I mean, I don't blame the attendant--I'm sure they've seen all sorts in their time. But I thought the expectation was to err on the side of friendliness and customer service, rather than the assumption that anyone filling up at a 24/7 service station at 23:00 must be some sort of suspicious character.I sincerely hope that's not the direction our society is headed in, at least.Regardless, the suspicion and abrupt nature of the dialogue left an impression, and not a particularly pleasant one.Otherwise, it seems like a nice station, and we'd likely use it again in future. Though next time would probably be for the EV charger :)Thanks all the same. I'm hoping it was just a bit of a miscommunication--talking through glass makes conversation difficult at the best of times.
June 2023 by Dan Hollis
Really friendly staff?
May 2023 by Kimosabi
Absolutely bad customer service in my experience, I'd avoid that place.. people at counter just ignore you until you complain, then too busy doing other "more important" stuff, laugh at you if not knowing something, what the heck!
January 2023 by Honeyrowing
As far as she'll goes nothing negative to say about my experience, staff were helpful
December 2022 by brendan luke
Fuel extremely overpriced. Boycot this garage. £1.89 for diesel, shame on you. Excuses left for overpricing, whilst making huge profits. Hopefully people boycot the establishment. To you'd have to be nuts to fill up here.
November 2022 by Matt Brand
I only use it because it's on my commute.
June 2022 by Chaudhry Afzal Javed
Nice clean forecourt, good customer service.
March 2022 by Catherine Evens
Plastic gloves - ongoing issue and not just today due to weather. This has been happening for years now. Today though had them swirling around my garden. Other garages have a better system - BP being one of them where gloves don?t end up in the main unused (not good for the environment anyway but unused is a total waste) and flying along the road and ending up collecting in the gutter/roadside - which then seems to encourage people to drop their litter too. Have emailed Shell on a number of occasions but things don?t improve - I have several bags full of these gloves, I will return them to their rightful owner in the near future, probably just across the counter for them to deal with.
March 2022 by stephen M
Bad bad ! ! Dont stop drive on to next petrol station and spend your money there ! Date is 06/03/2022 .
February 2022 by Andrei Hutuleac
I came in Sunday at 23:50 to buy fuel and I was refused by the cashier because there were only 10 minutes left until closing. The cashier was shouting and waving 10 minutes and then pretended I am not there. Good job Shell! ?
September 2021 by Stephen Smith
Female staff member bloody rude but my wife returned the favour. And it?s widely known not to trust them with your cards and please check your receipt or pay cash .
September 2021 by Graham Reynolds
I?m not sure who the obnoxious cashier is in the mornings is but never met anyone so surly, absolutely 0 customer service manners, I challenge anyone to actually make him smile, snatched my receipt out of my hand, messed up my purchase, not a good look. Will never use this garage again
September 2021 by Jim Schrick
Always get fuel from here. Fridges not always fully stocked. Heard horror stories about card cloning so I pay cash
September 2021 by Mike Davies
Easy to turn into and out of from the main road. Pay at pump makes fueling easier.