March 2024 by Emma Welch
I think people are struggling with the fact you are taking their money for kid memberships in Newbury Nuffield Health who cannot do anything at the moment as your pool is closed and has been for over a month. The fact you are refusing to freeze their memberships and making parents throw their money down the drain. Also that you are expecting members to drive 40 mins down the road to another Nuffield to use a pool. Big warning to all members of Nuffield they do not care about you as a person just want your money there are so many angry people and they do not care
March 2024 by LeaMckP
So when I first joined the gym was a great place to go, loads of good classes and a functioning pool and hot tub, the beauty and physio facilities were great too!Fast forward to the last two years and sadly enough there are many issues- pool seems to be out of commission, the sauna that was once open is now closed- as an environmentalist I understand the usage of elec and water could be better used elsewhere? but then why not reduce the price?I am now pregnant and can I find a class that is geared toward post or prenatal fitness? Nope. The aqua aerobics was something I could do, yoga is not targeted toward pre/post natal fitness, so frequently I could only do two or three positions? I understand that the teachers need to be trained in this to avoid liability? but then why no option to reduce membership fees for lack of services? Very sad to say Ive had to leave ??????????
March 2024 by Julian Thrussell
Pool is often closed, jacuzzi is now permanently closed. Basic maintenance is done really badly. It has the feel of club about to close down. Most of the reception staff are nice.
February 2024 by Matt
Staff on reception and generally around the site are absolutely amazing and doing a fantastic job given the pressure that they are working under. They are always willing to help with a smile on their faces and always say hello. They really are the people who hold the place together. The management say hello if they?re showing new potential customers around.There is a significant problem with the management of the place. The lack of routine maintenance and upgrading, combined presumably with the effect from a lack of funding over 2020/21 has caused a perfect storm. If you walk in there today, you can expect:The swimming pool closed due to a leakToilets, changing rooms and steam room to smell of sewage and mould. Mould evident on ceilings of the showers and locker area.No towelsAir conditioning in gym brokenSquash court 1 with holes in front wall, court 2 to be leaking with a giant bin to catch the water and court 3 to be freezing (and therefore no use for squash)No jacuzzi (in line with their national policy as this was closed in 2022)The cafe to be closed for food/drink outside of regular working hoursA nice and functional spinning studio.I?m sure there?s more that I?ve just forgotten.But it?s ok- if you follow their guidance on social media, you can always use your membership if you?re prepared to drive to Reading or Swindon to use their facilities.
February 2024 by Liz Rose
* Pool often closed for maintenance.* Hot tub permanently closed.* Sauna and steam room often closed for maintenance.* Skeleton staff.* Café hardly open after school hours. If it is open, food is rarely available. Coffee and snacks only. If you are lucky enough to have a staff member available.* Beauty spa, closing down.* No towels* No air conditioning! Upstairs smells of hot perspiration.* All changing rooms smells of old drains and urine.Nuffield Newbury, overpromise and under deliver!Pool has been closed for over a week this month and no light on it opening anytime soon. Very expensive rates for poor quality amenities!
February 2024 by Craig
This Gym is in desperate need of a major refurbishment. Too many issues to list.
January 2024 by micro lab
Nuffield health Newbury for me is amazing!It has a large swimming pool with a sauna,steam room,squash courts and a sports Hall that can be booked to play sports like badminton (Rackets are provided) also there is a large gym on the second floor we're you can also book a personal trainer.There is also a beauty salon. Downstairs there is a cafe and a play area for kids.I would say the cafe may need a bit of an upgrade as the food isn't that great.Finaly there is an outdoor area with a slide and stairs but there is a lot of space for football or sunbathing.
January 2024 by Edwin Coox
If you?re looking to apply to work for this particular club don?t bother, my partner was a loyal member and then staff for a long time she always agreed to work the overtime and help cover shifts where she could, once she informed the general manager (Teresa) that she was pregnant and would be moving home she was given all the maternity allowance leaflets and information and has requested to be transferred to another club as we were moving home to a different county, the general manager has then taken it upon herself to unfairly terminate her contract without notice or explanation and has still not paid her the wages owed since November 2023. Head office have been informed of this unfair dismissal and discrimination but have yet to do something about it.
October 2023 by nana yazaki
We were on a rolling contract but the Manager gave us a hard time about putting our account on freeze for a month so we cancelled to avoid charges. Found a better gym and never looked back!
August 2023 by Kyle Weedon
Always enjoyed coming here, reception is always so welcoming and the gym staff are always checking in. Specifically recommend Bill, lovely chap and very knowledgeable!
July 2023 by Kyle Hooper
The two members of staff were very friendly and helpful. We were guests at The Lodge, so got discounted access. I think we were there on a quiet day, because we had a lane in the pool to ourselves. The steam room and sauna were always free too. The hot tub was out of service. The facilities are a little dated, but for the price we paid (£10 each) it was brilliant.
January 2023 by Yvonne Phillipson
Freezing cold changing rooms, and very smelly drains Jacuzzi hasnt worked for months
December 2022 by William Clark
Beware of misleading holiday hours. Although they say they close at a particular time, they actually close the front doors an hour before and proceed to evict people way before ?closing time?. Don?t get all the way there just to be disappointed
October 2022 by Benjamin Pattison
Nuffield Newbury has been ruined due to poor management and inadequate running of the facility.I have known this facility for over 25yrs (Nuffield, Pinnacle and Cannons) and in the last 3 yrs it has become worse than ever.Nuffield have failed to add any air conditioning to the facility which has meant temperatures in the mid to high 30s throughout summer. Nuffield promised its members to fix this in 2022 which never happened.The facility has removed the towel service (which was blamed on Covid), the spa pool has been closed (blamed on environmental issues which is very low), changing rooms are degraded and often smell like sewage, leaks are all over the facility so buckets are normally collecting water, floorings and ceiling tiles have water stains, many areas are in disrepair too.The bar/ kitchen which was once a fully running restaurant is now never open and is never used.The facility now runs on short staffing so there is commonly no manning of the gym areas which is simply dangerous (I have trained in the gym on multiple times alone with no staff or members anywhere).Due to the short staffing there are now many young members using the gym incorrectly and dangerously.Nuffield are now stopping members entering the gym one hour before they close which I guess is due to staff issues but will make people leave.General members and staff moral are at an all time low !All this taken into account you would expect prices to decrease but no the monthly fees have increased.Nuffield have failed to run the gym effectively and cannot keep up with competition such as Cross fit, Pure, David Lloyd.I?d love to see this turned around but I believe the facility needs to be sold on to a company for a cash injection which it needs as is not worth the price advertised.
October 2022 by Silviu Badiu
Overpriced, pool access quite limited for various reasons or paid activities ( even outside those you still need to share lanes even if 3/4 of pool is empty ), almost no access to the jacuzzi because is always ocupied, the sauna is not usable and showers are a bit old and deteriorated. Also access towards it is quite restricted if you use the road next to the racecource.
