December 2024 by Graham Block
On line help is rubbish. Just not impressed with website or the way. Nationwide savings operate. My experiences would take too long to detail here.
October 2024 by Ellie Klecun
Left a complaint with Nationwide, try sorting out my trust fund into one of their ISA, dealt with manager and she was rude unhelpful. Wouldn?t listen to my request and was rude with her behaviour, I?m not using nationwide and you have lost a costumer. Disgusting behaviour
July 2024 by Marlene Leggott
my card was irritatingly blocked when transacting an online purchase from my desktop to a major retailer ... as someone/a 'system' decided it was 'suspicious activity' what a waste of time and effort
May 2024 by Ekaterina Clarke
Pleased with the customer service in this branch. Nice ladies provided with information about all required papers to open an account for non-UK citizens. Some time later, while other banks make you wait 2 weeks for an appointment to get an account started, other two wonderful ladies helped us as we walked in, no need to wait for ages to get started. Thank you!
March 2024 by Claudette Tillyer
I have an IDA withNationwide and renew it every year.I renewed it in January and now into March I STILL HAVE NOT RECEIVED MY CERTIFICATE !! I have phoned and also spoken to a member of staff but still no response. If I do not hear soon I will withdraw my money and go elsewhere.Mrs Claudette Tillyer
December 2023 by Harry Brown
Nice and friendly staff
October 2023 by Hawkins work
opening hours on site incorrect!
May 2023 by Duangchan Newman
Customer service is terrible in this branch based on my last two visits... left with a feeling that they couldn't even be bothered to try and help me even though they hold my money which they make profits from. Nationwide overall are ok but they seriously need to review some of their ridiculous rules. I surely didn't feel the love with this experience... based on this I wouldn't recommend
July 2021 by Jillian Bosley
A very helpful girl greeted me on entry to bank, very kindly helped me through the process of paying in a cheque through the machine. Very friendly atmosphere within the premises.
July 2020 by leonard foreman
Great service helpful staff
April 2020 by HazelB-114
The staff feel that they are superior and condescending. They don't quite understand that we are the customers and help pay their wages. As soon as we can we will be closing our accounts and moving them to a nicer environment
February 2020 by PeterS-1484
I don't leave many reviews but felt compelled to leave about our visit this Saturday. We have our mortgage, life insurance and current account with Nationwide and popped in while in Newbury to ask a simple question about our Mortgage. The lady who greeted us was called Helen and was speaking to an elderly chap in front of like he was a child (he was asking about batteries in a card reader). When it came to our turn Helen was equally as rude and asked us really personal questions in front of everyone about our mortgage (we looking at remortgaging). It was like we were asking her for a favour rather than being a customer needing help. How this lady is front of house at your branch is doing your brand no good at all. A meeter and greeter is there to be helpful, not make you feel bad. I could see the older chap walked away sad with his head down like hed been told off.
July 2018 by Zoe R
The staff are really friendly and helpful. I cannot fault them.
April 2018 by Zoe S
The staff are really friendly and helpful. I cannot fault them.
