June 2024 by Susana Carvalho
What's the point of opening an account with the promise of having a bank opened 7 days a week and hours that usually a customer can make it, like they actually say on their website - then needing to get to a branch and their opening hours are 9:30 am to 5 pm Monday to Friday? The call centre is unbearable and useless and there's no one available to reply to you.
Even other banks open on a Saturday morning!
It's so disappointing.
May 2024 by John (JP)
It's ok...but the big USP has gone. .closed at 5pm weekdays and closed at the weekend...not good. The security codes are cumbersome and hard to reset.
May 2024 by Barry Lovegrove
Was a good Bank until they changed their phone service, all you get is a talking robot that deal with any requests and totally useless if you ask me!
February 2024 by Manny
Friendly staff specialy that guy his name is anthony . My account was blocked he sorted my problems in five min. Thanks for him and metro bank
January 2024 by H Aziz
Very good service and quick and opening times is great ?
May 2023 by Caron Hodnett
Friendly staff and very efficient and helpful!
February 2023 by katie x
cancelling my banking with them. Very judgmental.
October 2022 by Priyanka A P
Have always been happy with the bank in the last 6 years.Realising however that the service is quite dependent on the staff on duty.4 staff members in the bank on a weekend - 2 customers being served - 30 minute wait for the third!! While it was communicated that there is a wait , there was no apparent reason for it. On asking if there was a chance to expedite with the 2 staff members on the counters , not handling any customers for over 15 minutes, we were told quite curtly by the lady in charge that ? we don?t need to explain our job to you!?Not great service and definitely not customer friendly attitude!
November 2021 by James Pugh
Even though their staff turnover seems a little high, the service is always excellent and they've always fixed whatever problem we've gone in with. I also love that they love dogs, have a customer toilet and actually seem to reae t their customer base. I know Metro bank has had its problems but they are a breath of fresh air in retail banking.
July 2021 by Andrew Croysdill
I moved to Metro Bank about 2 years ago because I liked the increased opening hours. Local staff are friendly and helpful but the Bank is slow to react and their size and inexperience shows, for example; very slow to join the CBILS loans scheme, their bank feeds into accounting software is intermittent and on more than one occasion I have had customers tell me that their banks to not recognize my account details and so they have had to send me cheques. My cards regularly don't work and have to be replaced. Not a good choice for a business account.
September 2020 by Sharon M
Very friendly bank and always greeted with a friendly smile! Was able to print debit card and supply pin number at time of opening my son's account which was very helpful.
September 2019 by Harriet Fidler
Poor service so far. I called to book an appointment to open a community account and was told they don't make appointments. When I went in, the first thing I was asked was if I had made an appointment otherwise it would be a 90 min wait. Long process to open account. When I went back in two weeks later to add someone to the account I was told it hadn't been opened yet and paperwork was missing. Staff don't seem to know what they are doing - referring to their notes regularly!
September 2019 by Graeme Beech
Great bank
March 2019 by Lawrence Essex
Excellent service and dog friendly. A better experience for a bank although service at the counter can be a bit slow. Useful safe deposit facilities available. Decent interest rates for savers. Metro call their branches 'stores' which is a little odd to English customers. Nevertheless highly recommended.
November 2018 by Martin Robinson
This bank is absolutely amazing!
