August 2025 by Kelly Virgo
Absolute 5 star review to Mercedes Newbury and a special thanks to Ken for looking after us during the whole process of buying my son?s dream car! I?ve purchased several cars in my time but I have to say what a genuine sales executive. He ensured we were happy and giving us great advice throughout. Thank you Ken
July 2025 by Bennett Hall
Top marks to James in the service department, for helping me out with a query over the phone when most Mercedes dealers aren?t interested if you?re not spending a fortune with them. Good old fashioned customer service as it should be, thanks James.
July 2025 by guy rogers
Very professional and friendly service when buying my new car. Generously recompensed for a lengthy delay in delivery. Highly recommended.
July 2025 by neil munns
Had the great pleasure in purchasing a Mercedes from Sandown Newbury...
What a great experience, can not fault Mercedes for there care and attention they gave me through the whole buying experience. I had the pleasure in dealing with Derwynne, very professional and had a great way in which he sorted everything for me, not the average Sales Guy, but a true gent.
I was kept updated every step of the way by him...if your in the market for a new Mercedes, I would recommend going here and dealing with this guy....
Love the car and many thanks to the hole team at Sandown.
Thank you.
June 2025 by Luke Stradling
Firstly I?d like to thank Sam at Mercedes Newbury for being brilliant across this process, a real asset to the sales team!
I must admit it wasn?t the smoothest process due to lack of communication throughout the Mercedes team, which I believe is an area they can improve on, however after these details were ironed out it was a very pleasant experience.
Sam was very knowledgeable and assisted with setting up everything I needed. I?d like to also say thank you to Andy for assisting in this process.
I absolutely love my car and won?t hesitate to go back to Newbury branch for anything else I need, ie, servicing or a new car in the future.
Thank you again Mercedes of Newbury!
June 2025 by Renay Pattinson
In the last two years, the Service Team under James, have delivered great service experience over and over. Good value maintenance, professional support and the attention to detail goes a long way. I'm thoroughly impressed and now a dedicated customer.
March 2025 by Sarah Gale
Had an MOT today just wanted to thanks James Bedford for the outstanding service provided!!! Kept me updated throughout and it was a quick and easy process. Also wanted to say that the receptionist was amazing very helpful and offered refreshments through the appointment! Big thanks to Mercedes Newbury 10/10!
February 2025 by Vicki Reid
Sam helped me pick out the perfect A-Class. Really friendly, helpful & efficient. I love the new car!
January 2025 by Andrew
A great service from Emily and the team at Newbury. Thank you for making the purchase of my wife's new car easy. I will be back to purchase another new car soon for myself. All the best.
January 2025 by James Barker
Emily and Luke were very professional and on the ball. Couldn't have asked for more. What you d expect from Mercedes.
December 2024 by Jack horrocks
Great experience from James Bedford in assisting me with some recent work I had done on my car
December 2024 by Zak Newton
Took my car to Sandown - MB Newbury under a recall to replace bolts. During the recall they also upgraded the software. The result is I now have an engine management light illuminated. When asked why, and how this may be resolved, I was told the Service Manager would be in touch shortly. I have had no contact from them despite 3 reminders over the last 10 days that I have an outstanding issue as a result of their actions. Their lack of engagement and customer care is astonishing and discourteous in the extreme. If I could give zero stars I would. UPDATE - Still no contact from Mercedes after 3 weeks so I have absolutely given up and vow never to use them again - Shocking lack of customer care.
November 2024 by v1dl3r
Absolutely delighted with the Mercedes we have purchased for my wife from Mercedes Newbury.
All the staff are delightful, particularly Louis and Jack who dealt with our enquiry, right through to handover in an outstandingly professional manner. Both friendly yet thorough, ensuring we had the right car from the choices we have them and ensuring the car was handed over in as near perfect state considering it was a used vehicle.
This is not a local dealership to us, some 50+ miles from our home, yet totally worth the trip to be dealt with so well.
I would encourage anyone reading this that is considering a new or used car purchase to use this dealership. I will certainly be contacting them again as soon as I am replacing mine or one of my families cars.
November 2024 by Debbie Vidler
Totally WOWED by this dealership and in particular Louis and Jack, they were extremely helpful, knowledgeable, professional and absolutely nothing was too much trouble.
I am delighted with my car and wish to thank Sandown Newbury for assisting me in my purchase.
I travelled quite some distance to this dealership but it was well worth the journey as their customer service and flexible approach made the experience worthwhile and l felt true genuine customer care.
October 2024 by Chris Burn
Possibly the most disorganised dealership I have ever visited.
