March 2023 by U7385WEelisabethw
I met a friend here a few times over the last months... while the place looks nice and clean, airy, light - the queue is often very long and even if not, the staff are somehow not able to multitask and hence the service is very very slow.... eyes on the till, ears do not seem to hear the customer very well and requests have to be repeated until the complete order is finally taken .., do I dare to ask for an extra glass of water or will that upset the system too much and there are so many people waiting behind..... The waiter then ambles through the room with a forlorn expression on her face, in order to find the correct table to deliver the ordered food... in today's case: scrambled eggs with smoked salmon on a piece of toast... what can possibly go wrong...? Everything is 'fine' but all a bit tired and loveless - the scrambled eggs rather dry, no garnish what-so-ever on the plate - let alone, something to jazz up the scrambled eggs... maybe a rocket leaf or a bit of avocado?... maybe a squeeze of lemon over the salmon?.... 3 pieces of now rather dried out and cold-ish toast and packaged butter is all there is .... oh, maybe some extra salt and pepper would help out here.... helas, they only come in little sachets which have to be asked for - and then only the pepper arrives - I dont have the nerve, heart or patience to ask for salt too.... It is such a shame, as the facilities are nice and enjoyable but somehow the whole place feels stuck in the past... somewhere in the last century... including pastries the size of dinner plates!!!
December 2022 by Delyth A
First impressions we were greeted by lots of dirty tables piled up with dirty plates . my pet hate . Service on counter pleasant enough , we ordered two flat white coffees some Italian pastries and two toasted sandwiches , bri and cranberry and ham and cheese which come with dressed leaves I add . Coffe was good and luckily we had the little pastries to eat while we waited , coffee now drank . Eventually our toasted sandwiches arrived . They looked nice but on eating they were the worst toasted sandwich I?ve ever eaten . And as for dressed leaves well they were just a few leaves taken from a bag and plonked on the plate , no dressing . The ham and cheese one had a little more filling than the bri one but they were both lacking in filing , the bri was sliced so thin it was hardly there , limp rocket and cranberry on very soggy bread . Just gastly . It looked like the bread had been buttered before toasting which resulted in the inside being so soggy just inedible . I didn?t take it back as by now the queue was rather long and after waiting a long time didn?t want yo wait again . Overall disappointed with the cafe .
November 2022 by ROUSHAM
Not your usual coffee/Resturant establishment A piece of elegance in a classy up market shop the type we used to see when we were children 60 yrs ago The store is expensive but of high quality in all clothes and products This goes for the Resturant beautiful prepared cakes and sandwiches with a taste to match .We only had Coffee and a scone yes a bit more expensive than usual but size taste best I?ve had prices generally not to bad. Classy lay out
August 2022 by PapaBob
A café with an air of elegance. I have been critical in the past but now we are regular visitors. Nothing to compare with it in town and so much more enjoyable than the Costa, Nero and Coffee#1s etc Food is excellent and staff attentive and friendly. For me the welsh rarebit ( lunch menu) is the best ever and for my wife its the ham 'n' cheese toasty
November 2021 by Mark R
Nice coffee - at least it was hot. Scones OK but expensive. Service a bit slooooow Masks .......if your staff put them on then WEAR them. Do not have them under your nose or, worse, under your chin. Shows a totally lack of consideration. Poor.
July 2021 by Michelesusan
Ordered two tuna and spring onion melts and two teas. The tuna was a bare scraping with a small piece of onion. This was accompanied with some pieces of very tired looking lettuce. At £5.90 per 'melt' they must have been joking. Not impressed and will not be visiting again. Will go to Weavers in future which I can heartedly recommend.
July 2021 by Resort610195
Very expensive shop. Nice to browse, but rarely buy. Quality items but at a quality price. staff are nice though.
July 2021 by Jean O
I visited the cafe today ordered one latte and one americano and two servings of toasted crumpets.after 15 minutes the crumpets were brought to us but they were burnt and had to be sent back.by this time our coffees was cold.not a very good experience
September 2012 by Qype User (FunkyM?)
Traditional store, with good service. The store can sometimes look a bit messy but they have a great selection, Sales and Promotional offers are often genuine and very good value for quality products!
July 2011 by William M.
Updated 31/12/11 Fantastic sales- a proper 20% off all Swarovski and 25% off all Mont Blanc pens ! A classic department store. Come at the right time and there are some great bargains to be had. Also do things like carpets and vinyl flooring in their furniture store.
February 2011 by Qype User (MrRe?)
Superb Customer Service - in fact the best Customer care I have ever experienced. Something which has been lost in so many other shops.
June 2010 by Qype User (stevem?)
They love to confuse. Denbyware next to cheap china dogs....tat next to classy brands...£90 mirrors reduced to £20! It's an institution and a pilgrimage whenever family stay over as there are so few of these dept stores left. Great location, good store design, but ruined by cluttered aisles (though not as bad as Smith & Bradbears in Romsey). Check out the website for a taste of Grace Brothers!
December 2009 by David K.
Good range of furniture badly displayed despite the large floor space. The products are packed in like a furniture warehouse rather than a prestigious store. Boxes were left lying around. Some sofas were stored on the ends despite being out of their packaging. Few prices on display. No one approached us to offer service despite touring the store floor twice and trying a number of sofas.
December 2008 by Qype User (Passio?)
This department store is a true gem. Personally, I think it has the widest and best selection of cards and small gifts in the area. They also stock furniture which is housed in a separate building from the main store - great range of funky shoes. The cafe does one hell of a coffee.So give Marks and Sparks and Debenhams the boot!!!
November 2008 by Nick W.
has everything that you could possibly want..from cookwear to christmas cards its a bit annoying having to walk through the women make up area to be able to get to the rest of the store. has been reburbishedso its more modern has a retaurant called josephs on the 3rd floor. its a great family run department store!
