April 2025 by David Kearney
Fred was exceptional in my contract renewal for Mifi mobile and for a new mobile SIM. Really knew his stuff. Brilliant. Renewal all done. Happy me!
December 2024 by Robyn Clark-Morris
Fred was super helpful and friendly. I was so certain the process of re-activating my SIM card would be a nuisance but it was a simple and pleasant experience that ended up being even more useful than I expected. Many thanks to Fred and the team.
October 2024 by Brian Kelly
Very helpful staff, friendly, knowledgeable unlike Vodafone and cheaper!
July 2024 by Michael Maule
A great in-store experience with all round help from Fred. Totally honest and professional
No shadow of doubt that future dealings will be conducted in Newbury never Reading again
July 2024 by James Bright
Max was amazing and even stayed on late to get me the contract that worked for me so I could have the phone that night.
June 2024 by Mohamad Manla
Great service ,specially Scot amazing guy thank you bro
February 2024 by Ronald van Driel
Brilliant staff, friendly, helpful, and polite. Unfortunately to make a living they got to follow company rules. EE as a business I will never use again once my contract runs out. Been back and forth for a year about my bill. Told call 150 to resolve issue, call 150 they so go into store, they say call 150, after 7 months of this done a trust pilot review, was then asked by EE to contact them on FB messenger. 4 months talking to a different person every time reexplain everything to avail, you need to go into store. Went into store, nothing they can do as its been a year since I took out contract. WATCH OUT FOR THE HIDDEN EXTRAS AND STUFF U DO NOT ASK FOR. + YOUR BILL goes up every year. A BIG NO TO EE as a business from me. People in store were brilliant.
January 2024 by Alasdair MacK
Helpful staff, but increasingly they have to pass tasks to Customer Services, so you sit there while the store staff are on the phone to 150!
December 2023 by Alida Winslade
The Staff very nice!!One off the Staff an gentleman. He was able to help me. I was very grateful for.
November 2023 by Carolyn Jones
02 has shut and my phone had been hacked. Guy said he couldn't help me but changed his mind and he was super wonderful. I hated staff and manager in 02 shop and glad they're gone, no wonder. As soon as my contracts up I'm changing to EE. If all staff are like him, helpful, go above and beyond what more do you need.
October 2023 by Alan Tiller
Everyone was very helpful...got the prob?em sirtef in no time.
September 2023 by David Hawkins
New phone required
July 2023 by Gerald Jenner
Really helpful staff,solved the problem with my phone.
June 2023 by Delta One-One
Very helpful and friendly. Made the visit wuick and pleasant.
November 2022 by Joshua Ojeiwa (Mr Josh)
Good customer service
