March 2024 by Jackie De Klerk
Newbury Shop. Treated like a thief when returnng a dress. ( with receipt) I will never shop their again. Manageress was so unprofessional needs training.
February 2024 by Craig Pennels
Volunteered for 1 month, never ever would I go back. The managers, made feel like a child for going to the area manager, and head office, they were constantly give me tasks that were hard to complete, and they always wanted me to do certain tasks not price label or other tasks, which I would found interesting. They also never gave constructive feedback and also criticised me when I did stuff wrong and didn?t understand tasks. I was autistic and had learning difficulties.They also told me my dreams I sent them I wanted to achieve while with BHF, some of which were a free London half marathon place, and to be able to take part in London half marathon experience without raising £300. I asked if I could be nominated for pride of Britain awards / British citizen awards to travel to London with me to collect the awards. For my dedication and effort , determination , commitment and loyalty, excellence to BHF. They said my dreams werewere unrealistic and did not deserve any rewards, they told me my expectations of others was to higher.Always told me to ask customers if they would like to donate and gift aid on top their shop of items. I felt uncomfortable doing this. Never offered me any soup all made me squash or drinks, or made me feel unwelcome. The manager never wanted to talk with me, and always said she was busy with other important tasks, never acknowledged my attendance.
February 2024 by andrew few
Lovely friendly and helpful staff well worth a visit
February 2024 by Hannah Smith
I volunteer in the Newbury store The managers are both really lovely peopleand I find them easy to talk to While I'm helping at the shop.I love helping in this shop we are a Lovely team and I enjoy spending time with everyone
January 2024 by Julie May
I did voluntary work for 2 years than worked for them .Never ever will I go back .The manager is horrible and blames everyone else for there mistakes .Also you are made to work on your own on Sundays .Also they make you feel like a kid and if you go to the area manager it's wrong..Do not work them
January 2022 by valerie barber
Fantastic shop with lovely happy helpful staff .
July 2021 by David Probert
Great Newbury Charity Store with Clothes & Collectables & Jewellery!
September 2020 by Campbell Murray
they offer a pick up service but its poorly managed. i have been waiting in for 4 full working days and no one arrived and each time i call i get the same promise to call back and update. they may be good on the shop side but the collections are a bit of a shambles. being central newbury its a challenge getting a large amount of donations to them without this. shame really as we will have to dump a car load of sellable items into the recycling plant at this rate.
July 2020 by Mas Hassan
A very well managed and organised charity shop right in the middle of Newbury. The staff were very helpful and polite. There was sufficient room in between the displays to browse around with ease.
December 2018 by M D
Gewöhnlicher Second Hand Laden. Das besondere ist hier, dass die Leute ihre Sachen, die sie nicht mehr brauchen, dort spenden und es hier für einen guten Zweck verkauft wird.
February 2018 by Leon Thorne
Very nice two have a British heart found/ shop in Newbury
July 2017 by Hertie Bellis
The people working there know what is going on in their shop and are always helpfull.
February 2017 by Michael Carlile
Great cause and great staff on hand to help.