March 2024 by Jerry Pike
Lovely place, picturesque location, and all to a very good standard.We stayed in the new rooms at the back of the hotel which were in excellent condition, modern and a pleasure to be in. The location is right on the river Thames great for walking upstream on foot. The main A4 road is outside the front door, so always busy with traffic, but that is a minor downside to a very convenient location and lovely riverside walks and views.
March 2024 by Jenny Hobbs
A traditional hotel and rooms with a great location near the Thames, staff were friendly and welcoming. The breakfast was vegetarian for myself, lots of options, hit and cold on the buffet plus freshly cooked veggie sausages on request making the breakfast tasty and complete, coupled with a beautiful view across the Thames.
March 2024 by Stephen Sharp
Just perfect ticked all boxes and the river view is quality. The staff are brilliant.??Rooms: Nice clean and tidy.
March 2024 by alex bathard
What a lovely hotel, our room was an exec and I could not be happier with it. We had a couples weekend away from the kids and it was very relaxing and quiet with some fantastic views over the River. The location is great, not too far from the city center and some lovely walks along the River. Food was top notch and the staff Friendly and Professional
March 2024 by Julie Deboer
A great little find on booking rooms , rooms were pleasantly decorated , resturant was great had eve meal and breakfast both with no faultsRooms: Stayed in the water lodges ,room 414 beautifully decorated very comfortable bed ,great walk in shower
March 2024 by Lloyd Cunningham
Lovely hotel. Great location - only issue was lack of communication. Kitchen closes early on a Sunday, but was advised 9pm. The food that was paid for in advance, I couldn?t have. Tried to charge me extra the next day for food, which after arguing my point, they wiped the additional charge using the money paid for the night before. As soon as their systems are up to date, this will be a great place to stay.Food isn?t great. But apparently it depends who?s in the kitchen at the timeRooms: Room 104 is a lovely room with a great view. Only fault is, you can?t run a hot/warm bath as there isn?t enough hot water.Also the overflow on the bath leaks from under the bath and along the floor.
March 2024 by Arfey Mac
The room was excellent, and the location is excellent. The bottle of Prosecco was lovley.Dinner in the restaurant was not so good. It wasn't particularly busy. However, the service was exceptionally slow.Had to ask for water 30 minutes after sitting down and order eventually taken 40 minutes after sitting. Food portion was good. Unfortunately, the burger I had was luke warm, and only the chips were hot, my partners peri peri half chicken and asparagus was a good size, however the Veg's were dry and needed butter or a sauce. There was no "Is everything ok, can we get anything for you" after the food was served.If the service was faster & there was a reasonable amount of communication. Something simple like "I'll be with you shortly, can I get you a drink" or similar, this would have helped a lot... and if the food was hot, then I would have marked this at a 5.Breakfast was great, everything you could expect with full hot, cold, and continental options available.Apart from the evening meal issues, everything was good. Not sure whether to bother trying again later this year, ?.
March 2024 by Kevin Doyle
A very pleasant hotel, good value, run out of a couple of things and didn't provide a requested item but we won't dwell on them as the rest of the service was excellent, very friendly staff and eager to please.
February 2024 by Richard Bardot
Very pleasant hotel. Friendly staff. We ate in the restaurant in the evening. Nice food. Breakfast was a little disappointing as them seemed to run out of several items.
February 2024 by Anna Bateman
Mattresses were cheap.Bed not made properly only one sheet and see through bed linen.Rooms would have felt much more cozy if the beds were decent and properly made.No bottled water in the rooms, which is great for Sustainability yet you still want water not from the sink tap. Definate room for improvement.
February 2024 by Stuart
The place has been decorated I bought up to a modern standard but there was nobody around I had to wait 25 minutes for the receptionist to come and make a coffee there were no waiters no barman no servers no nobody.The coffee came out of a machine and was £4 literally machine coffee for £4.Quite frankly a horrible experience.It looks like it's being run with a skeleton crew who are wearing multiple hats.Noteworthy details: It's cold, bring a coat, despite the heaters continually blowing hot air into the restaurant it's rather chilly in there.You may as well take a flask of coffee you'll need that while you're waiting for someone to come and serve you a coffee
February 2024 by Slavica Bucic
A really nice hotel. The staff is excellent, friendly and helpful. The cleanliness is at an enviable level.
January 2024 by Dilz Singh
The fella who was working night shift he was an absolute diamond honestly was a great help staff like speak for the hotel also great view off the river whilst having
January 2024 by Stephen K
This restaurant at Thames Riviera Hotel is an absolute disaster! Booked for 16:30, but apparently, the kitchen's still hitting the snooze button until 17:00. Straight off the bat, misled and tossed into the bar instead of the restaurant ? a rookie move. Ordered the carrot and coriander soup, expecting bread, but got a sad excuse for toast. It's mediocre at best, but where's the seasoning? Main course ? lasagne. Sweet sauce, no mince meat ? it's like a culinary crime scene. Now, the pricing ? they're charging a premium for this rubbish! And don't even get me started on the menu; it's a disgrace. No options for those with dietary needs ? intolerances, vegetarians, or vegans. Thames Riviera's restaurant is a kitchen nightmare that needs a rescue mission, ASAP!
January 2024 by Colin Oconnell
Just had bad luck . Was a very cold night heating broke down 10pm came back at 7 am then the water kept cutting off . No offer of a heater or help to resolve the problem .
