October 2023 by Carl Hewitt
a small shop lacking suffient stock when coming to workout equiptment.but that alone is not the issue, the bigger issue is the poor customer service experienced.The attitude of the manager today was dismissive and lacked even basic customer service manners.when questioned about how during a entire week we attempted to call the shop repeatedly without answer the response was "we don't answer the phone when we busy with customers in the shop"She blatently said that if you are not a walk in she is not interested.No apology, just attitude and poor tone.we can all understand the shop being busy, but i would expect over a scope of the week they can't be that busy and there is no reason for them not to be suitable staffed enough to answer the phone to answer a basic inquiry.
October 2023 by Azmat Kamal
It?s my local store but customer service is not good at all the man with curly hair is very rude and disrespectful front of me with young kids been so aggressive unreal .and Mangers lady with glasses is even worse company must fire them both no one goes there second time because of there attitude .??
August 2023 by Andrew Shurey
Unhelpful another Sports Direct error but they can't help even with exchange. Won't use this shop again dirty, untidy and run down should be knocked down
May 2023 by Miriam Hill
Had a lot of help and advice in store from Hatem, who made sure the kids had the right size trainers and was super patient with us. A really great customer experience! Thank you
April 2023 by Gus C
Bought a pair of NB trainers. I tried them on at home with sports socks and didn't fit right so I went to the store 2 days laters to exchange them for a bigger size.A woman behind the til looked at them and told me in a rude tone she couldn't exchange them as the sole was dirty (in her eyes) and wouldn't be able to resell them. I explained I only tried them on at home but she wasn't interested so in a good manner I asked to speak to the supervisor to what what she loudly replied: "I AM THE SUPERVISOR, I'M IN CHARGE!!" so I then I asked to speak to her manager and she again rudely said I couldn't as she wasn't there. There were other customer there too who looked shocked.I now have a pair of trainers too small hence useless.Awfull experience with the store supervisor, therefore after many years of shopping at SD I will never again spend my money there.First rule about good customer service is speak to customers in a polite way!
March 2023 by Ovidiu Vasiliu
Lovely place and nice crew
December 2022 by Bob Harvey
Looking for trainers for my granddaughter a specific type which they sell. Tried phoning three stores to see if they are in stock and each one cut off after a number of rings. Purchased elsewhere.
December 2022 by Rick Preet
Very selection of trendy new sportswear however staff not always good experience and no changing facilities and high prices but nice quality some goods.
October 2022 by J S
Biggest problem no changing room to try on clothes, been asking them for years. Otherwise good place to buy branded clothes/shoes
October 2022 by Sayani Ghosh
We went to the Maidenhead branch few days back for kids back to school shoe shopping. We are a returning customer to this shop and been shopping more than 4 years now. First time ever we had such a bad experience, hence given 1 star. So I asked for help to a guy ( he is the 40ish around aged guy having long bouncy circular curly hair - sorry not too sure how to describe him), he very rudely refused and said sorry I am busy with someone else. That is absolutely understandable, however the way he said that was very rude and never seen salesman talking to the customer that way !! Anyway , I ignored him and continued shopping and stared looking for sizes. After some time I realised this guy was following us everywhere in the shop, but did not say a word or asked back whether I needed help, as he was clearly done with the other customer. I ignored him, and then took 3 pairs to check the size for the kids and sat on a bench and kids tried the shoes. We took our final 3 pairs and was about to leave ( there was still a pair which we tried but did not fit , so we left it there) and this guy suddenly appeared and stopped us rudely. He told us to stand right there until he puts the pairs back in the box ( ofcourse the tone was blaming us for not doing his job on his behalf), after he was done and we were about to move again, he stopped us again and told us we can move after he is done with all the pairs on the floor ( those were not kept by us there and I had no idea what exactly he wanted ) and this time I interrupted and asked whether we have to stand there until he is done! He then asked us to go. I mentioned this to the person in the till and then saw him come running towards us and he yelled at us and blamed us for leaving 6 pairs of shoes there, which we did not !!!!!!! Very weird experience.. I think sportsdirect should think twice before hiring a such a person as customers expect minimum decency when. They are spending their money to buy your products!!! Such a shame!!!
October 2022 by Pat Wheeler
Very helpful floor assistant nothing was too much trouble excellent service
October 2022 by Jean Mooy
Looking for running shoes in my size. Not possible for their computer to list this.
August 2022 by Robert R.
I bought a pair of running shoes ... maybe 70% of their inventory. NO ONE told me, nor is it written on receipt nor signage; they have a NO RETURN policy no matter if you've used them or not. So I am out 99 and a finger from them. Go elsewhere.
August 2022 by barry buttigieg
Good range of stock.Under staffed at time of visit.We're kept waiting trying to pay as only one handed pressed member of staff trying to solve a returns issue.
August 2022 by Daisy K.
Rude and unhelpful staff... Zero customer service!
