December 2022 by Email Address not recongnised
Five stars for the staff. Excellent and friendly. Three stars for only two cashier tills available at such a busy branch. Update, this has now been reduced to one cashier.. I get most people bank online now, but sometimes you just want a face to face interaction.. Plus not everyone has online banking, especially of a certain generation, and as most of the smaller local branches have closed then even more important to offer those customers a cashier faculty. Especially when many of your customers are loyal long term. It's not the branches fault as the staff are amazing, it's the greedy corporate head office so they can have their golden unworthy bonuses at the expense of their customers journey.
October 2022 by Vania Russo
My favorite bank
February 2022 by Steve Begg
Not open on a saturday anymore! Not good Natwest! Some people cant get to the bank weekdays and you cannot do everything online!!!
January 2022 by Joe Audcent
Waited to be seen for 20 minutes, in which time I observed a masterclass in appalling customer service. The couple in front had come in following the death of their elderly mother, having reported the death to the bereavement team a week earlier. They?d since had a letter demanding some form of payment to the deceased person. The NatWest staff member was defensive and kept focussing on process. ?We?re not insensitive? she said a few times. The staff here urgently need customer service training as they way it was handled made a bad situation even worse. The issue that I came i to resolve, a signature requirement as part of a mortgage, couldn?t be managed in the branch.
January 2022 by Jess Jane
Very long waits to see staff if you need their services.
November 2021 by gozel davies
I have seen only three staff members on the ground floor, waiting for long time to see about the business. Shame it will close down on the high street soon, all the signs here
July 2021 by Chloe Gordon
They are helpful but you have to queue for ages and it feels like your queuing to board a plane. It?s still a good bank tho because the staff *are* helpful and kind
July 2021 by Anna Whitehead
Your team really went above and beyond to help me when my usual banking manager was away - I am incredibly grateful to you all thank you! Best regards Anna
July 2021 by Naria Forouzanfar
Nice, kind and helpful staff and good bank.
August 2019 by Robert clarke
Average service
June 2019 by steven herwing
Five stars for the staff. Excellent and friendly. Three stars for only two cashier tills available at such a busy branch.
February 2019 by PillarThree
nice bank I just go fore the free hot chocolate
August 2018 by jaime alonso cardín
banco como el resto de la zona. cita previa para muchos trámites.
May 2017 by Katie Haynes
MAD!!! Such a friendly bank!
September 2016 by Darius Mohammadi
This is a very good looking bank and the staff are amazing and kind! Please note that this review is only about the building and the staff but not the entire NatWest company.
